[Hiring] Program Manager -Enterprise Resilience @Sentara Health

Role Description

The Enterprise Resilience Role helps strengthen the organization’s ability to anticipate, withstand, respond to, recover from, and adapt to cyber, technology, operational, and third-party disruptions. The role connects technical recoverability with business continuity and critical business service outcomes. It partners across Cyber Security, Information Technology, Disaster Recovery, Business Continuity, Emergency Management, business operations, and vendor management to establish consistent resilience requirements, validate recovery capabilities, track gaps, and drive measurable improvements. This is a hands-on role for someone who can work across technical and business teams, bring structure to a developing enterprise program, and translate resilience risks into clear actions and decisions.

Key Responsibilities

• Support the development, implementation, and continuous improvement of the Enterprise Resilience Program, including governance, standards, procedures, playbooks, reporting, and program documentation.
• Help identify and maintain Critical Business Services and map the people, processes, technology, data, facilities, and third parties required to deliver them.
• Partner with business and technology owners to define and validate impact tolerances, recovery time objectives, recovery point objectives, minimum service levels, and recovery priorities.
• Plan, coordinate, and document resilience assessments, business impact analyses, tabletop exercises, disaster recovery tests, cyber recovery exercises, and simulations.
• Track findings, risks, decisions, owners, due dates, and corrective actions through closure; identify recurring themes and escalate material gaps when needed.
• Enhance backup and recovery capabilities, including Rubrik, Azure-native backups, SQL-native backups, and Veeam.
• Improve ransomware-resilient recovery capabilities through immutable backups, clean-point validation, data-integrity checks, malware-aware recovery practices, and secure restoration workflows.
• Help build and mature the isolated recovery environment, including automation of restoration testing and repeatable validation of recoverability.
• Participate in disaster recovery exercises with infrastructure, application, security, and business teams to confirm that systems, data, integrations, and business processes can be restored and validated.
• Coordinate cyber, business, and enterprise tabletop exercises to test decision-making, communications, downtime procedures, manual workarounds, escalation paths, and recovery actions.
• Support containment, response, and recovery activities during disruptive events, including coordination across technical and business teams and documentation of key decisions.
• Conduct after-action reviews and convert lessons learned into prioritized, assigned, and measurable improvements.
• Assess third-party resilience capabilities supporting critical services, including continuity plans, recovery commitments, testing evidence, dependencies, concentration risks, and contingency options.
• Develop dashboards, metrics, and executive-ready reporting for recovery readiness, testing coverage, unresolved risk, remediation progress, and resilience maturity.
• Create clear technical and business documentation, standards, procedures, and repeatable processes that reduce manual effort and improve consistency.
• Promote resilience awareness by helping stakeholders understand their roles before, during, and after a disruption.

Qualifications

• Bachelor's (Preferred)
• Relevant certifications such as CISSP, CISM, CBCP, CRISC, or Microsoft Azure certifications (Preferred)

Requirements

• Minimum of 3 years of relevant experience in IT program/project management with a degree.
• Five or more years of experience in enterprise resilience, cyber resilience, disaster recovery, business continuity, infrastructure, information security, risk management, or a related discipline.
• Working knowledge of ransomware-resilient recovery, immutable storage, clean recovery, isolated recovery environments, and restoration validation.
• Experience planning or supporting disaster recovery tests, tabletop exercises, incident response activities, or business continuity exercises.
• Ability to analyze complex service dependencies and connect technical recovery capabilities to business and operational outcomes.
• Experience documenting risks, control gaps, corrective actions, procedures, and evidence in a structured and auditable manner.
• Strong project coordination and follow-through, including the ability to manage multiple workstreams, owners, dependencies, and deadlines.
• Clear written and verbal communication skills, with the ability to explain technical risk and recovery issues to both technical and business audiences.
• Ability to remain organized and effective during high-pressure incidents and work constructively across teams where processes or ownership are still maturing.

Preferred Qualifications

• Experience in healthcare, another highly regulated industry, or a complex organization with critical 24/7 operations.
• Knowledge of business impact analysis, critical business services, impact tolerances, crisis management, third-party resilience, and operational resilience practices.
• Familiarity with cloud resilience patterns, particularly Microsoft Azure, including identity, data, application, infrastructure, and regional recovery considerations.
• Experience creating resilience metrics, reporting, dashboards, maturity assessments, or executive presentations.
• Relevant certifications such as CISSP, CISM, CBCP, CRISC, or Microsoft Azure certifications.
• Enterprise resilience assessments that include technology, business operations, workforce, facilities, data, and critical third parties.

Benefits

• Market-competitive compensation packages, inclusive of base pay, incentives, and benefits.
• Base pay range for full-time employment: $120,744.00 - $183,164.80 annually.
• Additional compensation may be available, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities.
• Comprehensive benefits package, including medical, dental, vision, life and disability insurance.
• 401(k)/403(b) with employer match.
• Paid time off (vacation, sick time, and holidays).
• Paid parental and military leave.
• Educational assistance or student loan repayment.
• Voluntary benefits.
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000.
• Emergency Backup Care.
• Long-Term, Short-Term Disability, and Critical Illness plans.
• Life Insurance.
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student Debt Pay Down – $10,000.
• Pet Insurance.
• Legal Resources Plan.
• Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met.