[Hiring] Program Manager, Client Services, Clinical Trial Support @Valeris

Role Description

As a Program Manager on the Clinical Trial Support (CTS) team, you will be the primary liaison between sponsors/clients and external vendors. You will oversee budget management and program performance to ensure optimal outcomes. Your role involves removing obstacles to facilitate the timely delivery of medications to patients. You will conduct and lead regular calls with both clients and vendors, handle all contract and business rule modifications, and maintain meticulous attention to detail.

The position requires a self-motivated and highly organized individual who excels in managing multiple aspects of client and vendor relations. The CTS team is a close-knit, collaborative, and highly supportive group. We work effectively together and are seeking an individual who excels in such an environment.

Qualifications

• Bachelor's degree with a concentration in Business, Accounting, Marketing, healthcare, or the pharmaceutical industry; graduate degree and/or additional certifications, including PMP, preferred.
• Three to four (3–4) years of project or program management experience.
• Budget management and/or financial accounting skills.
• Experience in the clinical trials industry preferred.
• Proficient in Microsoft Excel with advanced skills in formulas, functions, and budgeting analysis.
• Highly proficient in other Microsoft Office programs (SharePoint, PowerPoint, Word, OneNote).
• Some experience with legal contracting preferred.
• Ability to travel both locally and out of town, with an expectation of up to 10% travel.
• Extensive experience with Valeris systems and services preferred.
• Internal applicants with experience in MicroStrategy, client interactions, Conga, Salesforce, and Sherlock are encouraged to apply.

Requirements

• Manage client contracts/statements of work and execute accordingly.
• Host and facilitate internal and client kick-off calls.
• Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or in writing – to clients, internal functional areas, sponsors, and other stakeholders.
• Oversee and maintain the client's program budget using advanced Microsoft Excel skills.
• Notify stakeholders promptly of any price changes and create and execute change orders.
• Interface with clients, vendors, and pharmacies to maintain business-essential relationships.
• Conduct regular meetings (phone, Webex, Teams) to update the client on program status, discuss and troubleshoot ongoing issues, and provide solutions and support.
• Measure and monitor program key performance indicators.
• Learn and assist the client in navigating client-internal requirements and processes.
• Be well-versed in the third-party service vendor landscape.
• Build and maintain relationships with all internal functional areas.
• Oversee the implementation of programs by following a detailed checklist.
• Be a sought-out resource within Valeris as both an internal and external subject matter expert.
• Utilize Valeris' leadership competencies as the driving force behind the team's success.
• Maintain on-time adherence to training deadlines for all corporate policies and procedures.
• Ensure all SOPs are followed with consistency.
• Conduct miscellaneous tasks or projects as assigned.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Additional health support, including telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000.
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting.
• Paid Time Off (PTO) and Sick Leave to support work-life balance.
• Team members receive nine paid holidays plus two floating holidays.
• Opportunities for advancement in a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace.
• A mission-driven, inclusive culture where your work makes a meaningful impact.