[Hiring] Clinical Program Manager @Linus Health

Role Description

We are seeking a Clinical Program Manager to own strategic customer relationships and lead clinical programs that deliver measurable value. This role combines clinical and operational expertise with commercial accountability:

• Driving adoption and program performance
• Retaining and renewing customer accounts
• Partnering with Sales to grow existing relationships

Each Clinical Program Manager carries an assigned commercial target for their portfolio. They join the account team before contract execution to align on customer goals, success measures, and delivery expectations. Responsibilities include:

• Owning the customer relationship and coordinating delivery against defined milestones and commitments
• Developing deep expertise in products and capabilities to proactively anticipate customer pain points
• Providing continuity through adoption, ongoing optimization, renewal, and expansion

This is a highly strategic, consultative, cross-functional role with direct accountability for account health and commercial outcomes.

Qualifications

• 7+ years Clinical training or substantial experience in healthcare delivery, clinical operations, or clinical program management
• Backgrounds in nursing, medicine, allied health, or related fields are strongly preferred
• Experience leading complex healthcare programs or customer relationships across clinicians, administrators, operational leaders, and technical teams
• Strong understanding of clinical workflows, clinician adoption, and organizational change
• Experience with digital health or cognitive assessment technologies is a plus
• Demonstrated ability to translate strategic objectives into concrete deliverables
• Strong communication, consultative judgment, and executive-level relationship skills
• Commercial acumen and willingness to own customer retention and expansion
• Ability to travel to customer sites as needed (Up to 30%)

Requirements

• Track utilization, program performance, customer commitments, and agreed-upon outcomes
• Identify gaps, coordinate corrective action, and communicate progress and recommendations clearly to customer stakeholders
• Stay close to clinicians and other users to understand friction and evolving needs
• Own retention, renewals, and commercial performance
• Identify upsell and cross-sell opportunities grounded in customer needs and demonstrated value
• Maintain clear account plans, milestones, decisions, risks, and follow-up actions
• Surface recurring workflow barriers, clinical needs, and customer feedback to inform product, service, and experience strategy

Benefits

• Expected base salary range: $125,000–$140,000 annually
• Eligible for equity
• Comprehensive benefits package, including health benefits
• Unlimited PTO
• Monthly flex day
• 401(k) plan with employer match