[Hiring] Program Manager @Richardson Sales Performance

Role Description

The Program Manager is responsible for implementing Richardson's products and services for clients and serves as a critical business contact for the client and internal team during implementation. The role liaises between the client and internal teams, manages scope and timelines, and ensures deliverables meet client expectations. Success means satisfied clients, profitable projects, and more selling time for the Salesperson.

Key Responsibilities

• Drive and oversee the onboarding and implementation of Richardson solutions.
• Build and maintain project plans for the implementation process.
• Ensure all implementation processes and procedures are completed, quality standards are met, and deliverables are profitable.
• Act as the critical point of contact for client communication during implementation and oversee implementation of services.
• Liaise with internal resources to ensure calls and trainings are properly staffed, participants are informed, and special requests are resolved.
• Resolve or escalate client needs, questions, requests, or issues.
• Communicate internal policies to clients, confirm understanding, and require compliance, such as trainer hold, training day cancellation, and observer policies.
• Provide regular updates to the Customer Success Manager and Sales Representative on implementation status, customer satisfaction, and any scope issues.

Qualifications

• Minimum of 3 years of experience in account management, project management, and/or service delivery.
• Project management skills and tools; detail and process oriented, highly organized, and able to multi-task.
• Experience with CRM and sales operation tools.
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, and Excel), with demonstrated ability to use AI-powered tools and project management technologies.
• Strong, client-focused written and verbal communication skills, and the ability to build positive internal and external relationships in person and virtually.
• Ability to manage multiple priorities and meet deadlines in a demanding, deadline-driven environment.
• Ability to recognize and refer sales opportunities to the Salesperson.
• Minimal travel required (10% or less).

Preferred

• Bachelor's degree in a related field.
• Training or consulting industry experience, and/or experience with a high-growth firm that delivers customized solutions.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Flexible time off (FTO).

Company Description

Richardson Sales Performance helps global B2B revenue teams Sell Forward. We equip sellers and managers with the capabilities that move buyers to confident decisions, built on consultative selling, which we brought to market in 1978, and the insight-led Challenger sales methodology. More than 100 facilitators worldwide have trained two million sellers in 50 countries and over 23 languages.

Most sales training fades once the event ends, so we treat training as the start. Sellers keep practicing in the flow of work, and managers get a practical system to coach what was learned. Our AI-powered tools reinforce priority behaviors and show leaders what is actually changing in real opportunities. The same care we put into our clients’ growth shapes how we develop our own people, and it has made Richardson a place where strong careers take off.