[Hiring] Program Manager @Trigent Software

Role Description

We are seeking a Program Manager to own and coordinate NHO Core Platform and Day-1 readiness workstreams. This role ensures that every new hire has a seamless, production-ready onboarding experience by driving cross-functional coordination, automation initiatives, and operational excellence across identity, device, and platform services.

• Own and coordinate NHO Core Platform and Day-1 readiness workstreams.
• Develop and maintain program plans, milestones, dependencies, risks, and action trackers.
• Support automation initiatives for new-hire onboarding, contingent-worker onboarding, internal transfers, equipment requests, and related workflows.
• Coordinate readiness validation across identity, account provisioning, devices, authentication, VPN, productivity tools, and other onboarding services.
• Track onboarding defects, identify recurring issues, coordinate root-cause analysis, and drive follow-up actions with responsible teams.
• Support Early Monitoring Tool, onboarding lab, readiness-monitoring, and proactive issue-detection programs.
• Work with technical and business teams to identify and resolve blockers before a new hire's Day 1.
• Prepare weekly and monthly business-review inputs, including metrics, program status, risks, decisions, and leadership escalations.
• Analyze onboarding data and operational trends to identify automation, contact-reduction, and customer-experience improvement opportunities.
• Coordinate cross-functional meetings, document decisions, assign owners, and drive actions to closure.
• Develop and maintain standard operating procedures, process documentation, dashboards, and program communication materials.
• Support onboarding launches, pilots, production-readiness reviews, and change-management activities.
• Maintain clear communication with global stakeholders across multiple countries and time zones.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 4+ years of experience in program management, project management, product operations, service delivery, or IT operations.
• Experience managing cross-functional technology or operational programs.
• Strong ability to manage multiple workstreams, dependencies, risks, and stakeholders.
• Experience preparing program metrics, dashboards, status reports, and leadership updates.
• Strong written and verbal communication skills.
• Demonstrated ability to work independently and drive actions to completion.
• Strong analytical and problem-solving skills.
• Proficiency with Excel or equivalent data-analysis tools and standard productivity applications.
• Ability to collaborate with globally distributed teams and work across time zones when required.

Preferred Qualifications

• Experience supporting employee onboarding, identity and access management, device readiness, enterprise applications, or IT service delivery.
• Experience working with HR, engineering, product, security, operations, and support organizations.
• Knowledge of automation, workflow management, defect tracking, and operational-readiness processes.
• Experience with business-review mechanisms such as WBRs, MBRs, or executive program reviews.
• Familiarity with tools such as Jira, Asana, Smartsheet, SharePoint, Power BI, Tableau, or SQL.
• Experience analyzing customer contacts, operational defects, service-level metrics, and adoption trends.
• Knowledge of continuous-improvement methodologies and root-cause analysis.
• Experience working in a large, complex, global organization.

Key Skills

• Program and project management
• Stakeholder management
• Operational and platform readiness
• Automation roadmap coordination
• Risk and dependency management
• Defect and issue management
• Data analysis and reporting
• Executive communication
• Process improvement
• Customer-experience management
• Cross-functional collaboration

Success Measures

• Maintain continuity of NHO Core Platform and Readiness deliverables.
• Deliver assigned program milestones on schedule.
• Ensure readiness risks and Day-1 blockers are identified, assigned, and tracked to closure.
• Maintain accurate and timely weekly and monthly reporting.
• Support continued progress on onboarding automation and readiness-monitoring initiatives.
• Reduce delays caused by unresolved dependencies or unclear ownership.
• Maintain effective coordination across global partner teams.
• Contribute to improvements in Day-1 readiness, onboarding success, automation adoption, and new-hire experience.

Work Environment

• This role operates on US business hours and requires availability during core US time-zone working hours.
• Regular collaboration with global stakeholders across India, EMEA, and APAC time zones is expected.
• Occasional meetings outside standard US hours may be required to support global program coordination.
• The role may be performed remotely or from an office location within the United States.