[Hiring] Program Manager @INSTANDA

Role Description

Based in the US (Eastern Time Zone preferred), we’re seeking an experienced Program Manager with a strong consultancy background and Property & Casualty insurance knowledge to join our Client Delivery team. This role is pivotal as we grow our base of Tier 1 clients in North America and bring new AI capabilities into our delivery.

You’ll be accountable for delivering a high-profile, large-scale program for a key strategic client, successfully ensuring delivery to time, cost, scope and quality. You’ll be leading a team of Project Managers (matrix management with possibility of some line management), acting as a point of escalation for project managers and facing off to the clients’ Program/Transformation Directors. You’ll bring the gravitas and stakeholder management skills to handle complex, difficult conversations with confidence and influence decisions at a senior level.

Our Client Delivery team provides consultancy and professional services, so we need someone who has run programs in a consultancy environment, understands the structure and support a program needs, and can drive other teams to deliver.

What you will do

• Lead cross-functional teams across multiple geographies and time zones, ensuring alignment and accountability.
• Establish and maintain appropriate governance structures and delivery models tailored to enterprise client needs.
• Act as a trusted advisor to senior client stakeholders, fostering long-term strategic partnerships.
• Lead complex, Tier 1 scale client programs end to end, from mobilization and planning through to go-live.
• Proactively identify, escalate and mitigate program risks, issues and dependencies before they impact delivery.
• Guide clients through policy administration implementations, challenging them to move beyond replicating legacy processes and adopt solutions that make the best use of the INSTANDA platform and meet their true business needs.
• Drive accountability across internal teams to ensure program commitments are met.
• Collaborate closely with Tier 1 System Integrators (SIs) to ensure seamless delivery and integration.
• Own and manage the delivery P&L, ensuring financial targets are met and profitability is maintained.
• Drive continuous improvement initiatives across programs to enhance delivery efficiency and client satisfaction.
• Responsible for ensuring the timely production of client contracts that accurately represent scope of implementation and associated baselined plans.
• Work closely with the sales and accounts teams to provide accurate and timely support of new business or growth opportunities, including estimates and scope.
• Coach, mentor and motivate Project Teams and Project Managers.
• Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients.
• Contribute to a culture of security awareness within the company.

Qualifications

• 8+ years of experience leading complex enterprise programs within a consultancy or professional services firm (global or boutique).
• Proven track record of managing delivery P&L and working with Tier 1 SIs.
• Proven Property & Casualty insurance experience, with the ability to speak the client’s language and engage credibly at senior level.
• Experience delivering policy administration system implementations.
• Experience delivering programs in a SaaS environment, with a solid understanding of SaaS implementation and delivery models.
• Gravitas and strong senior stakeholder management skills, with the confidence to navigate and influence complex and difficult conversations.
• A proactive, structured approach to program planning, with a strong track record of anticipating and resolving issues early.
• A Leadership mentality with the ability to grow and develop talent.
• Experience in delivering digital products using Agile methodology.
• Proven ability to build trusted relationships with senior client stakeholders.
• Experienced managing multiple priorities while managing clear communication with all stakeholders.
• Experience in a client facing role demonstrating excellent relationship building skills with a knack to managing difficult messages.
• Excellent written and verbal communication skills with a track record in expressing technical concepts in everyday language.
• Experience of People Management.

Requirements

• Experience working for fast paced technology focused company.
• Experience using AI tools or capabilities to enhance program delivery, or exposure to AI-enabled transformation programs.
• Experience in migrating books of business / data migration.

Benefits

• Pay range: $160K - $180K USD.
• Generous 28 vacation days, plus 11 Federal US holidays / all Provincial Statutory Holidays per year.
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
• Freedom Pass work up to 4 weeks of the year from anywhere.
• FlexiBank you decide when to use your public holiday allocation.
• We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits.
• INSTANDA offers a 401(k)/ RRSP matching program.
• All employees are included in the company discretionary bonus scheme.
• Access to an Employee Assistance Program.
• Annual learning & development allowance of USD $1,250.
• Free access to Microsoft ESI learning platform.