[Hiring] Program Manager @Rootshell Enterprise Technologies

Role Description

Role: Program Manager – Customer Success

Location: Remote

Key Responsibilities

• Build and maintain trusted relationships with strategic customers.
• Understand customer business goals and align program delivery with customer expectations.
• Drive customer onboarding, implementation, adoption, and ongoing success.
• Monitor customer health and proactively identify risks and opportunities.
• Conduct regular business reviews and executive status meetings.
• Ensure high customer satisfaction and advocate for customer needs internally.
• Lead multiple customer programs from initiation through successful completion.
• Develop project plans, timelines, milestones, budgets, and resource plans.
• Coordinate cross-functional teams including Engineering, Sales, Product Management, Operations, Quality, and Support.
• Track program progress and communicate status to internal and external stakeholders.
• Manage risks, dependencies, issues, and change requests.
• Ensure projects are delivered on schedule, within budget, and meet quality standards.

Company Description

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US.