[Hiring] Program Manager @Capitol Bridge, LLC.

Role Description

Capitol Bridge is seeking an experienced Program Manager to lead a complex, high-volume federal healthcare program supporting the Centers for Medicare & Medicaid Services (CMS).

This role is responsible for the overall health, performance, compliance, and continued development of the program. The Program Manager will work closely with the project manager for each operational lane, all support leaders, cross-functional teams, external partners, and clients to ensure the program operates as one connected system.

We are looking for a leader who understands how to operate in a federal environment, translate regulatory and contractual requirements into execution, and lead teams through complexity and change. This person must be equally comfortable looking at the big picture and getting close enough to the work to understand where processes, systems, or teams are breaking down.

Direct experience with the No Surprises Act (NSA) and the Federal Independent Dispute Resolution (IDR) process is preferred. Experience with arbitration, healthcare appeals, claims, or payment disputes is also valuable. Strong CMS, federal healthcare, or comparable federal program experience remains important, and the right leader will be expected to learn the program deeply and quickly.

This is a hands-on leadership role for someone who can build and maintain operational excellence while stabilizing, improving, and leading the program. The Program Manager must work with urgency, manage a fast pace, deliver quick turnarounds, maintain detailed tracking, and personally drive priorities, commitments, and follow-up through completion.

Qualifications

• Bachelor’s degree or equivalent education and relevant experience.
• 7+ years of progressive program or operations leadership overseeing complex, cross-functional programs.
• Substantial experience in federal programs, federal healthcare, or government contracting.
• Experience with CMS, HHS, Medicare, Medicaid, federal healthcare contractors, or comparable regulated programs strongly desired.
• Experience managing contractual deliverables, SLAs, KPIs, compliance, audits, and client oversight.
• Experience leading cross-functional operations, quality, training, compliance, reporting, technology, and vendor teams.
• Strong knowledge of governance, risk management, corrective action, performance management, and change implementation.
• Ability to use operational data to prioritize issues and drive measurable improvement.
• Experience managing vendors, consultants, technology partners, or subcontractors.
• Strong executive communication across federal clients, executives, leaders, and frontline teams.
• Ability to lead through complexity, rapid change, and competing priorities.

Requirements

• Own performance and execution across all operational workstreams.
• Operate at a fast pace and deliver accurate, high-quality work within short turnaround times.
• Work directly in the details when needed rather than relying solely on delegation.
• Maintain clear trackers for priorities, deliverables, risks, decisions, dependencies, and follow-up actions.
• Drive assigned work from intake through completion, ensuring commitments do not stall or require repeated follow-up.
• Lead high-volume, deadline-driven operations under strict federal, contractual, quality, and service requirements.
• Translate contract requirements, CMS guidance, regulatory changes, and executive direction into operational plans.
• Set priorities, decision rights, accountability, and leadership operating rhythms.
• Monitor volume, inventory, aging, throughput, capacity, productivity, quality, and risk.
• Identify gaps and drive corrective actions through implementation.
• Build scalable processes that adapt to changing volume, regulations, and program needs.
• Maintain operational continuity and leadership coverage across critical functions.

Benefits

• Competitive salary.
• Comprehensive health benefits.
• Flexible work environment.
• Opportunities for professional development.

Company Description

Capitol Bridge LLC is an Equal Opportunity Employer. All employment decisions at Capitol Bridge LLC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.