[Hiring] Program Manager @Zayo Group

Role Description

The Program Manager will work with the Sr. Manager, Business Performance to support a Customer Program and to serve as national Project Delivery (PD) liaison, identifying best practices, driving consistency across the Regions and coordinating communication nationally and Area wide. The Program Manager will apply core principles of Project Management to plan for and align with the Customer’s regional goals with those of the Company. The Program Manager will proactively identify opportunities to streamline process to meet or exceed customer expectations. The Program Manager will be responsible for translation and communication of negotiated Service deals to ensure consistent implementation across all Regions. The Program Manager will assist in setting up national customer reporting and provide guidance to Customer PD team.

Responsibilities

• Serve in a strategic Program Management role for our Customer.
• Identify, communicate and track Customer’s monthly deployment pipeline and budgetary review.
• Responsible for translation of the Customer contract as it is rolled out to Customer PD.
• Monitor and facilitate the improvement of Regional Project Management techniques, such as forecasting, deployment reporting, Project Management Tool usage and efficiency.
• Provide on-going resource, workload and financial evaluation and associated recommendations, justifications and forecasts.
• Evaluate internal and external deployment meeting formats to streamline and prioritize information to drive meeting efficiency and value.
• Partner with multiple lines of business to develop best practices and ensure consistent implementation of process changes for Customer.
• Serve as a training resource for Customer Program staff and stand up the Customer Program SharePoint site as a one-stop shop for those processes.
• Serve as Liaison for any system enhancements, facilitating tracking and prioritization of system enhancement requirements.

Qualifications

• Bachelor’s Degree in Business or commensurate experience preferred.
• Minimum of five (5) to seven (7) years’ wireless experience including significant program management, project management and construction management.
• Exceptional oral and written communication skills and ability to present up to the executive level.
• Experience working with financial evaluations for forecasts, justifications and recommendations.
• Expert knowledge of Network deployment and implementation.
• Expert knowledge of Business Process Management and Project Management Tools.
• Strong computer skills.

Requirements

• Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.

Benefits

• Excellent Health, Dental & Vision Insurance.
• Retirement 401(k) Savings Plan.
• Generous paid time off policy including paid parental leave.