[Hiring] Program Manager @Cardinal Health

Role Description

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. Clinical Operations Management is responsible for strategic oversight and leadership direction within the Clinical Operations function.

What is expected of you for success in your role:

• Demonstrate advanced knowledge of Cardinal Health and client landscape, including but not limited to the following: key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health offerings match with a client’s unique business needs.
• Coach, teach, and mentor direct reports in order to maximize efficiency, effectiveness, and productivity while developing others for positions of greater responsibility in the future.
• Interact with clients to provide resolution to inquiries and updates on program performance.
• Deliver broad-based portfolio of solutions that meet Cardinal Health and customer goals.
• Effectively facilitate cross-functional coordination with both internal and external partners with minimal guidance; includes account on-boarding, implementation, and post-launch expertise.
• Influence account profitability.
• Basic understanding of information technology as it relates to client and program technical support.
• Build and maintain high-level, long-term trusted advisor relationships.
• Lead and deliver professional program status to clients and Sonexus senior leadership in accordance with agreed upon cadence; includes Quarterly Business Reviews, Monthly Program Reviews, and Client Health Reports.

Responsibilities

• Lead by example and develop team members for positions of greater responsibility in the future.
• Maintain working knowledge of client-facing and industry trends as well as providing updates to program and team leadership.
• Provide insight and analysis to clients in order to demonstrate subject matter expertise.
• Grow program margin through demonstrated performance, patient support, and implementation of all applicable Sonexus offerings.
• Own client relationship and act as the escalation point / liaison for all program services, projects, and operational performance issues.
• Ability to create, modify and provide professional client-facing reporting and analytics.
• Interact with clients, project sponsors, stakeholders, and various project members to ensure specified business needs are met; assist in the post-implementation analysis to ensure requirements are fulfilled.
• Develop and demonstrate a comprehensive knowledge of customer invoicing, payment terms, collections, and customer payment history to assist Accounts Receivable.
• Analyze program processes and provide recommendations for improving efficiency; reduce client expenses when possible while never sacrificing quality of care.
• Urgently resolve, escalate, and own issues negatively impacting productivity or quality.
• Build a knowledge base of each client's business, organization and objectives.

Qualifications

• 8-12 years of experience in direct leadership, preferred.
• 4-5 years of experience directly in oncology or related fields.
• Bachelor’s degree in related field, or equivalent work experience, preferred.
• Demonstrated project management experience preferred.
• Understanding of P&L statements.
• Intermediate to advanced experience with Microsoft Office products including Word, PowerPoint, and Excel.
• Proven ability to hold self and others accountable in pursuit of providing world-class support.
• Ability to travel 25% of time.

Benefits

• Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.