[Hiring] Program Manager @American Red Cross

Role Description

Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

We are seeking a professional, detail-oriented, and enthusiastic Program Manager to join the Department Relationship Success team or National Volunteer Services. This position will support volunteer engagement and mobilization in SAF, ISD and Corporate departments. This is a fully remote position and can be located anywhere in the USA.

Responsibilities:

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Qualifications

• Education: Bachelor's degree or equivalent combination of education and related experience required.
• Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Management Experience: N/A
• Skills & Abilities:
  • Demonstrate in-depth knowledge of program or service and ability in creating presentations and developing training modules.
  • Excellent oral and communication skills, including training and presentations.
  • Excellent interpersonal, verbal and written communication skills.
  • Develop project plans, budgets, and strategies to achieve organizational goals.
  • Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.
  • Intermediate-level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook.
  • Ability to work on a team.
• Travel: travel is minimal: 2-3 in-person meetings per year.

Requirements

• A combination of the candidate’s education and general experience satisfies the requirements, so long as the total years equate to the description’s minimum education and general experience years combined (Management experience cannot be substituted).

Benefits

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on the type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave, Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition