[Hiring] Program Manager @CNX

Role Description

As a Program Manager, you will plan, coordinate, and deliver automotive marketing and customer engagement programs from initiation through completion. You will manage project schedules, budgets, scopes, risks, and cross-functional teams to ensure CRM, digital, direct mail, loyalty, retention, and customer lifecycle marketing initiatives are delivered accurately, on time, and within budget.

This role is ideal for a highly organized, collaborative, and client-focused professional who is comfortable working across multiple teams, presenting to stakeholders, and managing competing priorities with limited direction.

• Manage end-to-end execution of automotive marketing campaigns and client projects
• Develop and maintain project plans, timelines, budgets, forecasts, status reports, and project documentation
• Collaborate cross-functionally with Creative, Development, Analytics, QA, Production, Client Success, technology teams, and vendor partners
• Facilitate client and internal stakeholder meetings, gather requirements, and document business objectives
• Create and deliver clear, polished PowerPoint presentations for internal teams and client-facing discussions
• Monitor project scope, risks, issues, dependencies, and change requests, escalating when appropriate
• Ensure campaign deliverables meet quality standards, business requirements, and client expectations
• Support estimates, statements of work, billing requirements, and project financial tracking
• Track project performance against key success measures, including on-time delivery, budget adherence, client satisfaction, quality, and stakeholder communication
• Maintain strong client relationships through proactive communication, follow-up, confidentiality, and issue resolution
• Work independently with minimal direction while keeping teams aligned, informed, and accountable
• Support one or multiple client accounts depending on business needs and skill set
• Drive process improvements and identify opportunities to improve operational efficiency
• Balance competing priorities in a fast-paced environment with flexibility, sound judgment, and an open-minded approach
• Travel locally for client visits as needed, up to 10% or less

Qualifications

• 6–7 years of experience in project management, marketing campaign management, client delivery, or a related field
• Combination of relevant education and experience; a bachelor’s degree in Marketing, Project Management, Business, or a related field is preferred
• Experience managing marketing campaigns, customer engagement programs, CRM initiatives, digital marketing, direct mail, loyalty, retention, or customer lifecycle programs
• Highly organized and able to manage timelines, budgets, deliverables, documentation, risks, and stakeholder expectations
• Clear and professional communication skills, with strong English written and verbal communication
• Comfortable presenting to internal stakeholders and clients, including developing polished PowerPoint presentations
• Ability to work well independently and collaboratively, moving initiatives forward without needing significant direction
• Strong team player who can build trust across cross-functional teams and client groups
• Ability to manage multiple priorities, shifting deadlines, and either single-client or multi-client project environments
• Demonstrate flexibility, open-mindedness, discretion, and a strong commitment to confidentiality
• Proficient with Microsoft Office, Microsoft Teams, project management tools, reporting processes, and documentation practices
• Advanced Excel skills, including the ability to organize, analyze, and report on project or financial information
• Comfortable with light local travel for client visits

Requirements

• Bilingual in English and French (a plus)
• Experience working in the automotive industry (a plus)
• Salesforce experience (a plus)
• Experience working directly with clients and supporting client-facing project delivery (a plus)
• Experience supporting statements of work, estimates, billing, forecasting, or project financial tracking (a plus)
• Strong process improvement skills and a continuous improvement mindset (a plus)

Benefits

• Base salary range of $60k- $70k, plus incentives based on individual and company performance
• Medical, dental, and vision insurance
• Comprehensive employee assistance program
• Registered retirement savings plan
• Paid time off and holidays
• Paid learning days