[Hiring] Program Manager @Darkroom

Role Description

This is a dedicated role on a single account, helping a key client bring a brand new product to market, with Darkroom owning all media channels. You are the operational owner of that engagement: the person accountable for the program running on time, in scope, and against every commitment, with no slips in timeline.

That makes this different from a typical agency PM job. You are not coordinating a portfolio. You are going deep on one enterprise client, holding the operating rhythm, and creating accountability within the layers of Darkroom.

You will report to the Director of Growth Strategy on the Hark engagement, with a dotted line to the Managing Director, Paid Media. You will work daily with Paid Social and Paid Search Specialists, Analytics, Creative, and the client's own program leads.

This is a fully remote role supporting a team in the EST time zone (9 AM–5 PM EST).

What You'll Do

• Service level accountability: Track contracted SLAs, produce reporting, and escalate early when something is trending toward a miss.
• The Shared Model: Maintain Darkroom's side of the jointly held media plan, forecast, and ramp model.
• Scope and budget control: Own hours tracking, scope-versus-delivered reconciliation, and ensure we stay within scope.
• The operating rhythm: Manage standups, client status calls, internal syncs, and QBR prep.
• Cross-functional handoffs: Ensure briefs, assets, performance reporting, and campaign builds move on schedule.
• Resourcing and capacity: Work with the Director of Growth Strategy and team leads to keep staffing matched to the work.
• Risk escalation: Be the point of escalation for cross-team dependencies and keep stakeholders aligned.

Qualifications

• 3-5+ years of project or program management experience, ideally at a media, marketing, creative, or digital agency.
• Conversant in paid media workflows and terminology: campaign builds, flight dates, creative rotations, reporting cadences.
• Proactive in building trackers and noticing timeline slips before they occur.
• Clear, proactive communicator, comfortable managing up, across, and with clients.
• Fluent in Notion, including designing and maintaining relational databases and building filtered views.
• Comfortable working across Slack, Toggl, and Google Sheets-based trackers.
• Able to juggle multiple accounts and shifting priorities without dropping details.
• High standards for personal output and expect the same from others.

Benefits

• Unlimited PTO + Local holidays: Rebooting is part of the work. Take the time you need to stay sharp.
• Remote-First Culture: Many roles are fully remote; hybrid work expected for employees near HQs.
• Parental Leave: Flexible parental leave to support new parents during this important transition.
• Growth: Exposure beyond core roles to grow skills and expand influence.

Equal Opportunity Statement

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.