[Hiring] Program Manager @GitLab

Role Description

A highly visible and customer-facing position within the Professional Services organization and the wider Customer Success team, responsible for overseeing and managing customer programs and a portfolio of projects. The primary role is to ensure the successful delivery of client projects, including long-term strategy, while also managing the overall program and providing strategic guidance to the team and customer. The Professional Services Program Manager reports to the Regional Delivery Manager.

Responsibilities

• Lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers.
• Build strong relationships with key customer stakeholders including executive leaders, counterpart program/project managers, engineering, development, and security teams.
• Develop a delivery methodology that leverages agile and project management best practices.
• Communicate how this methodology will be used to key customer stakeholders.
• Lead the execution of the methodology by bringing together customer and GitLab team members.
• Build and continuously communicate Program Roadmap, dependencies, and deliverables.
• Manage stakeholder expectations to gain approval from stakeholders on project milestones.
• Define program strategy to include:
• Program justification
• Program benefits
• In scope / Out of scope projects
• Timeline and schedule
• Resources (how many teams, PMs, PSEs, TAs etc)
• Identify Stakeholders
• Create a program level RACI chart
• Define Program Success Criteria
• Create Program Level WBS (Work Breakdown Structure) for all the projects
• Create Communication plans between projects with Stakeholders
• Define Program Escalation Path
• Work closely with Engagement Managers to define workstreams when scoping larger customer programs, which may include reviewing proposals or Statements of Work prior to signature.
• Assist the Regional Delivery Managers in creating and executing quarterly OKRs that drive optimization of all Project Manager processes.

Qualifications

• Proficiency with forecasting and reporting metrics.
• Ability to lead Project Management Program Level meetings, including but not limited to, the Weekly PM meeting.
• Ability to formulate, organize, monitor, and manage inter-connected projects.
• Ability to manage budgets and timelines for long-term projects.
• Develop long-term plans in collaboration with customers.
• Ability to partner with Engagement Managers and Architects to develop long-term plans in support of customer adoption and transformation.
• GitLab Project Management Certified within 2 months of the role.
• Remote-Global.

Benefits

• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.