[Hiring] Program Manager @Ksa Integration

Role Description

We are seeking a highly motivated and experienced Program Manager to join our team. The ideal candidate will have a strong background in providing Legal and or Financial services coupled with call center and customer service center experience, with a focus on ensuring compliance with established business rules and achieving key performance metrics.

• Oversee the delivery of Financial and Legal services to disabled veterans and their caregivers
• Manage Customer Service Representatives (CSRs), Supervisors, and Paralegal and Financial paraprofessionals
• Ensure performance goals are met and excellent customer service is provided
• Support the Veterans Health Administration (VHA) Program of Comprehensive Assistance for Family Caregivers (PCAFC)
• Oversee daily operations of the program, including Legal Services, Financial Planning, a Customer Call Center, and a Secure Website

Qualifications

• Minimum of a master’s degree in a business or legal field (such as MBA or JD)
• Minimum of 15 years of experience providing finance and legal services
• Experience must include call service centers supporting finance and legal guidance

Requirements

• Must meet government security requirements
• Must have or be able to pass a Tier-1 Background investigation
• Non-expired Tier-1 or higher background investigations meet this requirement

Benefits

• Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
• HSA / FSA Medical Plans
• PTO
• Flexible Work Environment and Encourage Work/Life Balance
• 401K with Company Match
• Observes all federal holidays
• Professional Development/Tuition Reimbursement Program
• Annual Career Development Process