[Hiring] Program Manager @Netflix

Role Description

We are seeking a highly motivated Program Manager (L4) to join our team and serve as the operational hub for the Ads Engineering, Data Science (DSE), and Technical Program Management (TPM) organizations. This critical role involves owning key processes and frameworks to ensure alignment, visibility, and successful outcomes, maintaining execution quality, efficiency, and communication across multiple cross-functional Ads programs. Specifically the role’s mission is to standardize, optimize, and support the tooling, processes, and communication that enable the Ads technical arm to execute effectively and efficiently.

Key Responsibilities:

• Serve as the subject matter expert for key platforms like Jira, driving optimization, standardization of workflows, and dashboard creation. This includes defining and governing technical tracking resources to ensure alignment and data integrity across the organization.
• Design and implement scalable operational processes across large technical organizations, utilizing skills in change management, influencing for buy-in, and decision-making to ensure successful adoption and continuous improvement.
• Partner closely with TPMs and Product Operations to streamline major planning cycles. This includes creating and implementing efficient mechanics, templates, and tooling to ease logistics and unburden teams.
• Own the central technical documentation hub, ensuring it serves as the single source of truth for the organization. Curate, organize, and maintain critical technical artifacts (e.g., architecture specs, system diagrams) and manage the large documentation repository.
• Design, manage, and execute the standardized technical onboarding program, leveraging the central hub. Coordinate ongoing internal training and development initiatives to ensure the technical staff is continuously developing their skills.
• Streamline the process for generating communications artifacts and improve the quality and readability of communications across the organization, ensuring communication hygiene on DLs and Slack channels.
• Collaborate with other internal teams and TPM organizations to identify opportunities for knowledge sharing and best practices adoption, standardizing program management methodologies and enhancing organizational transparency.
• Evaluate, pilot, and roll out new execution tools and processes, specifically focusing on leveraging Generative AI solutions to enhance program management methodologies and operational excellence.
• Lead the planning and execution of key culture events, including Hack Days and Demo Fairs, and partner with leaders on brand-building efforts to attract top technical talent.

Qualifications

• 5+ years experience in Program Management or Project Management, preferably within technical or infrastructure-focused environments.
• Strong communication skills, comfortable engaging with technical and non-technical stakeholders at various levels.
• Demonstrated capability in initiating and driving operational processes (such as processes improvements, decision frameworks, and tooling evaluations) with clear outcomes and measurable impact.
• Ability to manage ambiguity, streamline complex workflows, and continuously improve program management practices.
• Experience using data-driven approaches for tracking program progress and reporting.

Bonus Points:

• Familiarity with technical program management frameworks.
• Adept in JIRA and leveraging AI for process and operational scaling.
• Experience working in fast-paced, global tech environments.

Benefits

• Comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
• Paid leave of absence programs.
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Full-time salaried employees are immediately entitled to flexible time off.