[Hiring] Program Implementation Coordinator @AMOpportunities

Role Description

The Program Implementation Coordinator is a critical player in facilitating the successful integration of new programs to meet the needs of AMO’s partners for AMO’s platform and/or Network Development Services (NDS). This role serves as a bridge between sales/business development and operational service delivery by AMO and its clinical sites.

This role is responsible for implementing operating procedures across the program operations and recruitment teams to ensure an orderly implementation of new programs. This person will work closely with recruiters to build relationships with new potential clinical sites and preceptors during the onboarding stage, after qualification by a recruiter, to obtain the required information for a program to go live on AMO’s website and will work closely with our operations team to ensure a smooth transition from the recruitment stage to the go live stage.

The new Program Implementation Coordinator should be someone who thrives in a fast-paced, dynamic environment and who is ready to be a proactive member of an innovative team.

While this position can be fully remote, we are looking for candidates to be residents of Alabama, Florida, Illinois, Indiana, Kansas, Michigan, New York, Ohio, or Texas.

Essential Functions

• Contact physicians/clinicians (physicians, physician assistants, nurses, etc.), clinical sites, and their teams via email, phone, or video conferencing to obtain required program information.
• Assemble comprehensive program data and build new programs on the AMO Platform, ensuring accurate and complete representation of new programs.
• Compile accurate required documentation from potential preceptors to ensure fulfillment of AMO’s network services business.
• In collaboration with recruitment, programs, and business development, ensure required information is gathered and verified, and warm handoffs occur from recruitment to implementation, and from implementation to operation.
• In collaboration with School Sales and Customer Success teams, implement tools and SOPs to streamline the program vetting and fulfillment process for implementing new school affiliations and placements at AMO program sites.
• Assist in the creation of PandaDoc templates and SOPs as needed for Network Development Services (NDS) documents, B2B Partner documents for Programs, and Programs team documents as needed.
• Deep knowledge of and experience with CRMs (Hubspot preferred).
• Quickly develop familiarity with AMO’s proprietary clinical rotation platform to facilitate a seamless conversion of acquired programs to live programs.
• Build and maintain strong relationships with preceptors and clinical site administrators to ensure customer satisfaction and success for the operations team.
• Implement and tailor onboarding processes to each unique program, guiding medical contacts from the initial qualified handoff from recruitment to you, through onboarding, and finally through completion of the program’s handoff to its assigned coordinator and launch.
• Craft engaging and informative program content that resonates with our student and partner base.
• Understanding of preceptor and/or student challenges and demonstrating a positive, proactive, solution-based approach to resolving and anticipating challenges.
• Develop a high level of familiarity with the US medical and nursing education system and become an agile learner.
• Collaborate with other AMO teams and serve as a resource regarding program information, relationships, availability.
• Other duties as assigned.

Qualifications

• Possess a strong work ethic.
• Highly detail and task oriented.
• Works with efficiency and urgency while maintaining a high standard of quality control.
• Sales mindset, driven by KPIs, operates in a self-directed manner to achieve goals from leadership.
• Knowledge of the U.S. medical system – particularly around the day-to-day of physicians and clinical sites.
• Ability to communicate effectively and credibly, verbally and in writing, with clinicians and others associated with the clinical education industry.
• Be upbeat, driven, intelligent, well-organized, and articulate.
• Strive to best support the strategic vision and guidance set by team and company leadership.
• Thrive in a fun, fast-paced, startup environment.
• Represent the team professionally and ethically.
• Be adaptable to change in the workplace and use change as an opportunity for innovation and creativity.
• Ability to manage and prioritize multiple tasks and projects while working in a results-oriented environment.
• Team player who is self-motivated and detail-oriented with the ability to achieve goals without daily supervision.
• Demonstrate an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility over a variety of platforms.
• Strong analytical and research skills.
• Tech Native – able to familiarize oneself with new technical platforms quickly.
• Process driven with the ability to prioritize effectively, multi-task, and meet deadlines.
• Positive attitude and ability to take and receive constructive feedback.
• Possess sound problem-solving skills.
• Advanced knowledge and understanding of healthcare and medical education terminology preferred.
• A high level of written and oral communication skills, as well as the ability to think creatively.
• Proficient in Microsoft Office; including Word, Excel, and Outlook.

Education/Experience

• Bachelor’s degree in related field.
• Clinical site acquisition experience strongly preferred.
• Experience with Hubspot CRM or similar CRM strongly preferred.
• Experience working with medical professionals.
• Experience managing multiple tasks.
• Previous healthcare educational experience (clinical or medical education).
• Some understanding of clinical education market preferred.
• Experience working in a fast-paced startup culture.
• Project or program management experience preferred.

Benefits

• Competitive salary of $55,000 to $65,000 annually.
• Comprehensive Benefits Program: Medical, Dental, Vision, 401k, Tax Exempt Student Loan Repayment, and Commuter Benefits.
• A mission-driven work environment committed to a spirit of support, growth, and achievement.
• Performance-based career growth opportunities.
• A front-row seat for the exponential growth of a booming education tech company.
• Work/life balance.