[Hiring] Program Coordinator Lead @BGIS

Role Description

The Program Coordinator Lead is responsible for providing team leadership (support) to a project administration team across multiple programs. This will be the requirement to ensure all aspects of the account are functioning to achieve a centralized delivery. In addition, the individual also performs project administration activities to support all aspects of the team and identifies gaps in the current delivery model and supports the recommendation for new processes to align with business and client requirements.

• Team Leadership
• Support PMO/PCO/PM’s and Governance to enhance account performance.
• Support teams of between 10-20 members.
• Responsible for hiring new team members, including business justification, interview processes, and vetting with team leads.
• Oversee on-boarding processes, including buddy system and best practices.
• Ensure PMWeb training roadmap is conducted to meet account requirements.
• Provide guidance/mentorship on programming practices and techniques.
• Enforce team and organizational standards and practices.
• Estimate and prioritize work to maximize value while considering risk, effort, and dependencies.
• Engage in continuous learning by developing and executing a learning plan.
• Support PC team alignment within the PM group.
• Ensure resources are assigned and adjusted to reflect funding availability.
• Adjust team size to maintain margins and deliverables for BGIS.
• Manage work orders and confirm appropriate programs to reflect client requirements.
• Monitor PDS projects with WOs and transfer when EPO’s are required.
• Support management of client funding, monitor Opex and Capital, and assign projects.
• Web Applications
• Perform work with reporting updates to the manager on a weekly/bi-weekly basis.
• Act as SPoC for client specialized systems.
• Serve as intermediary between client and our team.
• Ensure training associated with systems.
• Manage interdependencies between Client systems and BGIS systems.
• Main client liaison for training implementation and fault finding for team concerns.
• Issue Resolution
• Link (first responder) between account and OneCall/PMweb for issue resolution.
• Provide support, guidance, and production assurance for complex or urgent problems.
• Raise impediments, risks, and issues early and work with the team to mitigate as needed.
• Provide solutions/suggestions for better processes/procedures.
• Advocate for quality in all aspects of development efforts.
• Assist in the design of business solutions.
• Work with all departments to address financial risks for clients or sub trades.
• Impact Analysis, Process Improvement and Best Practice
• Lead team discussions to clarify and improve specifications or identify alternative programming solutions.
• Conduct impact analysis for proposed changes or problems across the system.
• Make recommendations or decisions on application design, standards, and process improvements.
• Work with PM teams on performance issues impacting the PC team.
• Monitor performance to ensure best practices are observed, mitigating rework.
• Implement governance requirements and monitor/control KPI risks.
• Responsible for implementing all processes throughout the PC team.
• Responsible for reporting as required.
• Technical Documentation
• Prepare technical documentation (e.g., user guides, technical specifications).

Qualifications

• 5-8 years of project administration work experience.
• In-depth knowledge of PMWeb.
• Community college diploma or equivalent training.
• Ability to lead and engage a team of individuals.
• Ability to manage multiple tasks simultaneously.
• Ability to change direction to meet business requirements.
• Advanced administrative, coordination, and organizational skills.
• Advanced project administration abilities.
• Ability to support and enforce change to maintain accurate data.
• Strong attention to detail and data accuracy.
• Ability to extract and compile data into reports.
• Ability to communicate effectively for feedback, information exchange, clarification, and follow-up.
• Computer proficiency in PMWeb and MS Office applications (MS Project, MS Excel, MS Outlook).
• Ability to quickly learn new applications.

Requirements

• Demonstrates an interest in pursuing Project Management Institute Accreditation.

Benefits

• This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
• The starting salary will be based on the successful candidate’s competencies, including experience, education, and performance related to this role.