[Hiring] Professional Services Manager @System Automation Corporation

Mar 19, 2025 - System Automation Corporation is hiring a remote Professional Services Manager. 💸 Salary: $150,000 - $165,000 plus bonus plan targeting 30% of base salary. 📍Location: USA.

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Role Description

The Professional Services Manager is responsible for overseeing the successful delivery of implementation projects using the firm’s low-code application platform, Evoke™. They will oversee the day-to-day management of the professional services team and must possess a proven track record of successfully delivering complex, full lifecycle software-as-a-service (SaaS) implementations.

Provide overall leadership to the professional services team, managing the work and time allocation of project managers, solution developers, and solution consultants while ensuring that contractual deliverables and milestones are met according to approved project plans.
Engage directly with customers, building relationships and stepping in to provide leadership when project issues are escalated by customers.
Proactively manage risks by anticipating issues and working with the assigned project teams to quickly resolve or escalate.
Develop, maintain, and train project teams on our implementation approaches, including related documentation, deliverables, and artifacts.
Track and report on key metrics for the professional services team, including revenue variance, resource utilization, revenue forecasting, and profit and loss.
Think strategically and proactively to identify product and implementation issues and improvements, and continually communicate with the Leadership Team, offering solutions and taking ownership of problem resolution.
Maintain outstanding customer relationships by diagnosing customer needs and working closely with the product engineering team to ensure they are addressed in a timely fashion.
Recruit, hire, train, and mentor new professional services team members to enable career growth.
Act as a champion for a corporate culture of customer experience, respect, responsiveness, fun and professionalism, product and customer satisfaction, trust, creativity, and commitment.

Qualifications

Bachelor of Science in business administration, engineering, computer science or related fields of study, or equivalent years of experience
Master’s degree preferred (business administration, computer science, engineering, or related fields of study)
Over eight years of related experience managing delivery of COTS or low-code solutions to customers acting as a project, delivery, and/or program manager
Experience managing 10 or more employees
PMP certification preferred
Scrum certification preferred

Requirements

Proficient knowledge of the fundamentals of project management
Knowledge of Microsoft Project
Strong leadership skills and the ability to take initiative and effect change
Highly developed coaching and talent development skills
Ability to lead people and deal with diverse personalities and attitudes
Excellent customer service skills; ability to communicate effectively when dealing with difficult customer issues
Ability to interact and work professionally with clients and employees at every level of the organization to identify, troubleshoot, and resolve project needs spanning risks, scope, technical, and budget
Outstanding verbal communication / listening skills: Ability to give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate
Ability to travel up to 10%

Benefits

Competitive Wages and Career Advancement
Health and Welfare options include (medical, dental, and vision) health savings accounts with company contributions, medical flexible spending, and dependent care.
401(k) with company match
Continuing education program
Uncapped flexible time off, accrued sick and parental leave
Monthly virtual team activities
Stipend to outfit your home office
Profit Sharing Bonus

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Professional Services Manager @System Automation Corporation

Project Management

Salary 💸 $150,000 - $165,000 plus bonus plan targeting 30% of base salary	Remote Location USA
Job Type full-time	Posted Mar 19, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Professional Services Manager @System Automation Corporation

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