[Hiring] Professional Services Coordinator @C-Serv

Role Description

To help our team provide first-rate consulting services, C-Serv is looking for an experienced Professional Services Coordinator to take ownership of project oversight across our North American operations. You will be an integral part of our team, collaborating closely with clients and our team of IT consultants to ensure the smooth running of professional services projects. This role is well-suited to someone with a strong project management background who is ready to take the next step into team management.

We’re looking for someone who brings established PM expertise, strong client relationship skills, and the confidence to operate with a high degree of autonomy.

• Serve as the primary point of contact for our North American consulting team, maintaining regular communication, building strong relationships, and ensuring their overall well-being.
• Support coordination of well-being initiatives, engagement efforts, and ongoing consultant support.
• Be the primary point of contact with our North American clients’ Professional Services Management teams, integrating into their team, building strong relationships, and actively coordinating their projects to ensure seamless execution.
• Coordinate with external end-customers to gather pre-engagement information and effectively schedule projects.
• Set up projects in our internal Project Services Automation software and manage projects in our clients’ PSA tools.
• Work to maximize our team’s utilization on client projects, including:
  • Assigning our team of consultants to implementations; once consultants are assigned, mark in internal systems to prevent availability onto other engagements.
  • Supporting the consultant by completing any required processes once they’ve been assigned to a project.
  • Actively keeping our clients aware of the team’s availability and monitoring the incoming project pipeline to identify upskilling opportunities.
• Ensure all C-Serv consultants submit timesheets using the PSA tools, and review and approve them accordingly.
• Oversee, track, and report on all consultant efforts, to enable accurate billing quotes to the client and securing purchase order approvals.
• Work with the clients to get purchase orders issued in a timely manner, and coordinate with the finance team on invoicing.
• Oversee the entire quarterly retainer financing process, including generating quotes and issuing invoices.
• Manage PTO records during the year, reporting back to the UK team for system integration.
• Coordinate closely with the consulting team’s line managers, monitoring their well-being, project performance, and overall utilization.
• Coordinate closely with our clients, ensuring that they are happy with the service and that the IT consulting team is executing at a high level.
• Support managers with the upskilling of the IT team, liaising with clients to access the latest training tools available.

Qualifications

• 3+ years of project management, with a track record of leading or managing a team; experience managing a consulting team is highly advantageous.
• Strong organizational skills with the ability to manage multiple projects and competing priorities simultaneously, with minimal oversight.
• Exceptional communication skills, both written and verbal, with the confidence to engage senior client stakeholders.
• Proficiency in project management and productivity tools such as Microsoft Office Suite, Asana, or Trello.
• Solid financial acumen & comfort working with billing, invoicing, and reporting processes.
• Experience with using Salesforce or similar CRM tools.
• Ability to work collaboratively in a team-oriented environment while adapting to evolving project needs.
• Knowledge of IT service delivery processes and methodologies is a plus.
• Experience with PSA or timesheet tracking tools is a plus.

Benefits

• A high-trust, high-impact position in a growing international business.
• Direct exposure to leadership and influence over delivery performance.
• Flexible, part-time structure with fully remote working 24 - 36 hours per week.
• The opportunity to shape and mature the operations backbone of the consulting function and potentially to move up to a management role.
• Competitive Salary, pension & Health Insurance benefits.