[Hiring] Process Excellence Subject Matter Expert @EagleBank

Role Description

The Process Excellence Subject Matter Expert provides senior leadership for enterprise project and systems transformation initiatives, with primary accountability for successful design, implementation, adoption, and stabilization of enterprise platforms and processes. The role leads cross-functional workstreams across business requirements, process redesign, governance, integrations, testing, reporting, training, cutover, and go-live readiness. Following implementation, the position supports the Project Management Office as an enterprise systems and process owner, accountable for platform governance, optimization, project systems strategy, reporting enablement, and the ongoing alignment of technology with business priorities. The successful candidate combines executive-level program leadership, strong business process knowledge, and hands-on enterprise systems implementation experience. The role serves as the primary connection among the Project Management Office, Technology, Risk, Internal Audit, business stakeholders, vendors, and implementation partners, and provides clear decision support and escalation to executive governance.

Major Duties & Responsibilities:

• Executive Program Leadership
  • Own enterprise implementation initiatives from mobilization through stabilization, including scope, roadmap, milestones, resource planning, budget coordination, dependencies, risks, issues, and business outcomes.
  • Lead cross-functional workstreams and coordinate day-to-day execution across Technology, EPMO, Risk, Internal Audit, vendors, implementation partners, and business stakeholders.
  • Establish program governance, decision rights, design authority, escalation protocols, and executive reporting for enterprise transformation initiatives.
  • Provide clear recommendations to executive sponsors and governance committees on scope, design, risk, readiness, and key implementation decisions.
  • Hold internal and external workstream leaders accountable for deliverables, quality, timelines, and resolution of cross-functional dependencies.
• Business Process and Systems Design
  • Lead future-state design of core business capabilities, including project intake, prioritization, resource planning, portfolio reporting, workflow management, process controls, and operational reporting.
  • Lead the cleanup, rationalization, and redesign of project data structures, reporting hierarchies, workflow rules, and supporting system configurations.
  • Partner with Finance leadership to translate accounting, controllership, management reporting, and regulatory requirements into scalable system and process designs.
  • Ensure the future-state design embeds appropriate internal controls, segregation of duties, auditability, approval authorities, and policy requirements.
• Data, Integrations, Reporting, and Controls
  • Own the data conversion strategy, including extraction, cleansing, mapping, transformation, validation, reconciliation, and archival of legacy project and business data.
  • Provide business leadership for integrations between enterprise project systems and related technology, data, reporting, workflow, and operational platforms.
  • Lead the reporting inventory and future-state reporting architecture, including executive, management, operational, governance, and ad hoc reporting needs.
  • Ensure data integrity, lineage, reconciliation, security, retention, privacy, and audit support throughout implementation and ongoing operations.
• Testing, Change, Cutover, and Adoption
  • Own the end-to-end testing strategy, including unit, system integration, user acceptance, parallel, regression, reporting, security, cutover, and post-production validation.
  • Lead business readiness for deployment, including procedures, training, communications, role definition, support models, cutover planning, and command-center coordination.
  • Define measurable readiness and acceptance criteria and provide an executive recommendation on go-live preparedness.
  • Lead stabilization and adoption following launch, ensuring issues are prioritized, resolved, documented, and transitioned into sustainable operating processes.
• Post-Implementation Systems Ownership
  • Support the Project Management Office as the enterprise product and systems owner for project management platforms and related business systems following implementation.
  • Own ERP governance, configuration standards, release management, enhancement intake and prioritization, access governance, issue resolution, vendor management, and platform controls in partnership with Technology.
  • Develop and maintain the project systems strategy and multi-year roadmap, aligned with business, data, risk, governance, and enterprise technology priorities.
  • Lead continuous optimization of project processes, controls, reporting, automation, and user experience while protecting platform stability and data integrity.
  • Establish service levels, operating procedures, documentation, support responsibilities, performance measures, and governance routines for sustainable platform ownership.
  • Build and lead project systems capabilities and resources as the operating model develops and organizational needs are approved.
• Leadership and Stakeholder Management
  • Serve as a trusted advisor to PMO, Operations, Technology, and business executives on project systems strategy, implementation tradeoffs, operating model decisions, and investment priorities.
  • Communicate complex system, accounting, data, and implementation matters clearly to executives, governance committees, auditors, and business stakeholders.
  • Promote disciplined decision-making, cross-functional accountability, change leadership, and strong partnership across the enterprise.
  • Perform other duties as assigned and comply with all EagleBank policies and standards.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Business Administration, Management, Information Technology, Project Management, or related field.
• 10 years additional relevant experience will be considered in lieu of degree.
• 12 years progressive experience in project management, program management, business transformation, or enterprise systems implementation.
• 3 years experience leading or serving as a core team member on a full-lifecycle enterprise systems implementation.
• Strong business process knowledge and understanding of governance, controls, and operational requirements.
• Demonstrated experience with project data structures, reporting design, workflow configuration, and data validation.
• Hands-on experience with enterprise project management systems or comparable enterprise platforms.
• Strong project management skills, including planning, issue and risk management, and executive reporting.
• Excellent written and verbal communication skills and the ability to influence across departments.

Requirements

• Master’s degree in Arts/Sciences (MA/MS) MBA, Master’s Degree in Project Management, or related advanced degree.
• Certified Project Management Professional (PMP)-PMI or enterprise project management platform certification.
• Experience serving as a system or product owner for an enterprise project management platform.

Benefits

• Maternity and parental leaves.
• Wellness discounts.
• Healthcare premium sharing.
• Employer funding in your HSA account.
• 100% 401(k) matching up to 4%.