[Hiring] Principal Technical Program Manager @ServiceNow

Role Description

About the team:

• Office of Business Strategy manages the portfolio, strategy, and operations for the Cloud Engineering & Support (CES) organization.
• The CES organization is accountable for delivering autonomous infrastructure with speed and efficiency—while providing the enterprise-grade services our customers rely on.

What you get to do in this role:

• Drive the organization’s most critical cross-functional priorities and strategic programs.
• Operate at the intersection of strategy and execution, setting the standard for high-impact programs.
• Use AI tools to accelerate program delivery and synthesize intelligence across workstreams.
• Conceptualize, develop, drive, coordinate, and manage large, complex, cross-functional programs supporting formal company Objectives and Key Results (OKRs).
• Build relationships, collaborate, and influence others, especially with senior executives across various geographies and functions.
• Translate business objectives into execution strategy, both tactical and strategic.
• Take full ownership of project planning and delivery for cross-organizational programs from initial conception through transition to operations.
• Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Proven project/program management experience involving many cross-functional teams.
• Solid organizational skills with high regard for quality.
• Strong collaboration and relationship-building skills.
• Excellent communication skills - Ability to communicate, document, and present complex technical issues concisely.
• Experienced and confident in creating slides and presenting to executives.
• Effective listening skills and comfortable asking powerful questions.
• Passion for working with people in technical environments.
• Proven leadership skills to influence and motivate without authority.
• Proven facilitation skills to lead/drive a variety of program events.
• Excellent negotiation and conflict management skills.

Requirements

• 15 years of project/program management experience in mid/large size companies, ideally in a software engineering/product development organization with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience.

Benefits

• Base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan and family leave programs.