[Hiring] Principal Agile Scrum Master @TTEC

Role Description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Principal Agile Scrum Master working remotely in the Philippines, you’ll be a part of bringing humanity to business.

Looking for an opportunity to showcase your organization and leadership skills? As a Principal Scrum Master overseeing Infrastructure Information Technology projects for our corporate network, you’ll be our point of contact for our internal stakeholders and external vendors as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you’ll:

• Build plans and establish project deadlines
• Assign functional responsibilities
• Lead and direct the work of others
• Conduct due diligence and gather materials as required

Projects can be internal and corporate business level initiatives. You'll report to a Program Manager, Project Management. You’ll contribute to the success of the business as you are the primary point of contact overseeing various infrastructure projects. This role will focus on networking, security, access controls, application deployment, and improvements across our infrastructure.

During a Typical Day, You’ll:

• Collaborate with internal teams, stakeholders, senior executive level parties, and external vendors in a virtual environment
• Oversee documentation of detailed process design and project specifications for our IT infrastructure
• Verify and evaluate project task backlog created by engineers
• Provide work direction to engineers
• Act as liaison between engineers and sustaining engineering teams to ensure documentation of system functions and capabilities
• Facilitate training documentation when needed for our end users
• Customize, build, manage, and maintain effective project records
• Identify risk, investigate to define mitigation plans, tactfully escalate and execute on change management
• Clearly articulate requirements and overall project status to various levels and audiences
• Support the deployment, promotion, and achievement of departmental and corporate strategy, business goals, and objectives
• Spearhead innovative projects for corporate initiatives and enhancements
• Display managerial courage within an individual contributor role as you navigate the project phases

Qualifications

• 5+ years' experience in Agile project management or an IT role leading the deployment of medium to large scale global projects
• PMP and/or equivalent relevant project management experience
• Ability to provide strategic guidance while leading a project team
• Ability to execute tasks independently as well as collaborating with team members from various business functions
• Expertise with formal presentation
• Experience with project management and word processing software, spreadsheet and flowcharting applications (MS Project or Asana)
• Willing to work on US hours
• Strong knowledge and proficiency in the use of MS Office applications (Excel, Word, PowerPoint)
• Working knowledge of IT infrastructure systems (Palo Alto, Cisco, NetApp, F5, Active Directory)

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• A great compensation package and performance bonus opportunities
• Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Company Description

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.