[Hiring] Practice Operations Manager @SimpliFed

Role Description

We are seeking a proactive, detail-oriented Practice Operations Manager to support day-to-day operations with our breast pump prescription program. This remote role reports to the VP of Business Strategy and Operations and partners closely with stakeholders across the organization. The ideal candidate is a hands-on, solutions-oriented professional who thrives in a fast-paced healthcare environment and is passionate about supporting provider growth and operational excellence.

• Leads practice day to day strategy and execution by implementing operational frameworks, policies and performance systems that drive quality and scalability.
• Own program delivery end-to-end, including existing and new service implementations, ensuring projects are completed on time and aligned with strategic goals.
• Translate performance data into action by developing improvement plans, optimizing workflows, and continuously refining operational processes.
• Drive cross-functional collaboration with clinical, product, finance, commercial and senior leadership teams to align services with patient needs and client commitments.
• Build and optimize operational infrastructure by identifying automation opportunities, improving tooling, and developing real-time reporting to support data-driven decision-making.
• Manage internal and external key stakeholder relationships and ensure high service quality, successful implementation and fulfillment of service level agreements while identifying growth opportunities.
• Lead and develop high-performing teams through hiring, coaching, and succession planning, fostering accountability and operational excellence.
• Anticipate and respond to organizational and market factors that impact our practice proactively adjusting strategy and execution.
• Proactively identifies strategies to ensure SimpliFed hits any provider-driven service level agreement obligations set forth by commercial agreements.
• Perform other duties as assigned.

Qualifications

• 3+ years of experience in healthcare operations and project or program management.
• Strong communication, organizational, and problem-solving skills in fast-paced environments.
• Demonstrated ability to make sound decisions, manage multiple priorities, and drive results.
• Proven leadership skills with strong follow-through and attention to detail.
• Adaptable, proactive, and comfortable taking on new responsibilities.
• Experience in venture-backed health technology start-ups. This position must have start-up experience.
• High level of professionalism and discretion with sensitive information.
• Ability to work remotely and communicate asynchronously via slack and email, along with thriving in virtual meetings.
• Does not suffer in silence: willingness to give it a shot but then reach out for help as needed and not waiting too long.
• Leans into items they are uncomfortable with, not avoid it.

Company Description

SimpliFed is a digital solution in maternal and child healthcare, enabling continuous, expert care throughout the perinatal period. Through its state of the art technology, SimpliFed meets parents where they’re at and carries them through pregnancy and postpartum by providing breastfeeding support by licensed providers with lactation specific training. SimpliFed believes every family should feel good about feeding their babies, and that the wellness of parents impacts the health of their children. SimpliFed offers virtual lactation services covered by health plan contracts, and partners with health systems, innovative provider groups, and forward thinking corporate partners that believe that women’s health is health. SimpliFed has raised over $6M+ in venture capital from world class investors to execute on democratizing access to maternal child healthcare in the perinatal period as related to infant nutrition.