[Hiring] PPM Director @First Citizens Bank

Role Description

This is a remote role that may be hired in several markets across the United States. Candidates will need to be able to work in EST/CST hours. This position sits within the Enterprise Project Office and acts as the PPM Tool (Clarity) Product Owner. This position partners with their business leadership team, Information Technology ("IT"), and other key stakeholders to execute a business-specific Information Systems strategy. Leads projects involving selection of systems, ongoing enhancements, system configuration, reporting, and updates to support the Bank's needs. Directs the design, development, testing, and ongoing administration of their business-specific system(s) and participates in the organizational change management efforts required with each initiative. Manages a team of associates including hiring, performance management, coaching, and talent development.

Qualifications

• Minimum Required Education and Experience: Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Information Technology or Business System management or specific with system to be supported
• Preferred Licenses or Certifications: Project Management Program (PMP) Certification - IO

Requirements

• Experience with business system to be supported

Responsibilities

• Business Strategy: Contributes to the development of the system strategy through partnership with business unit leaders, IT, and other key stakeholders. Executes strategy and ensures alignment both inside and outside of their specific business unit through personal leadership efforts.
• System Support: Manages a team responsible for design, configuration, reporting, testing, implementation and upgrades of their supported business system(s). Directs efforts to troubleshoot and improve processes for end users. Leads the vendor selection process, including oversight of vendor activities, related to department initiatives. Evaluates system functionality and effectiveness through user feedback, analysis, process documentation, and develops solutions to enhance systems as necessary.
• Managerial Functions: Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to policies, procedures, and efficiencies in order to meet objectives. Manages the hiring, performance, training, and evaluation of assigned staff. Maximizes group achievements by providing technical and professional development.
• Change Management: Directs change management efforts across the organization for their business system. Provides appropriate training and education for business users, managers, and associates, as needed.

Preferred Skills

• PPM Tool experience, Clarity preferred
• Formal people leader
• Product owner experience
• Roadmap vision/strategy ownership
• Familiar with user experience/end-user design

Benefits

• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at First Citizens Bank Benefits .
• The base pay for this position is generally between $140,000 and $215,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
• This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.