[Hiring] Portfolio Delivery Lead @HSO Group B.V.

Role Description

As a Service Line Portfolio Delivery Lead, Managed Services, you can expect to:

• Lead delivery strategy and execution for an assigned Microsoft Managed Services portfolio supporting ongoing client operations, application support, and continuous improvement, driving delivery predictability, governance rigor, operational discipline, risk mitigation, and effective prioritization.
• Partner with Service Line leaders, Engagement Managers, and Engagement Directors to strengthen portfolio performance, client satisfaction, delivery execution, team effectiveness, and overall portfolio health.
• Own portfolio risk and escalation management, enabling timely intervention, executive decision-making, and recovery planning for challenged engagements.
• Provide direct leadership and delivery oversight for large, strategic, complex, or at-risk managed services engagements and client accounts, including delivery direction, solution guidance, subject matter expertise, and engagement leadership as needed.
• Build Service Line delivery capability by mentoring project and engagement leaders, strengthening core delivery competencies, and developing future delivery leadership.
• Partner with HR, Talent Acquisition, business leaders, and Learning & Development to align hiring, onboarding, team formation, skills, certifications, and career development with delivery demand and strategic priorities.
• Develop a strong project management leadership pipeline and scalable team structure that supports succession planning, rapid onboarding, sustained billability, and Service Line growth.
• Collaborate with Sales, solution leaders, Account Leadership, and delivery teams on presales activities, solution shaping, and managed services scoping and estimation to develop scalable, client-centered outcomes.
• Evaluate proposed work against Service Line capability and capacity, delivery readiness, risk tolerance, and margin expectations before commercial commitments are finalized.
• Drive utilization, capacity planning, resource allocation, forecasting, and KPI performance while reinforcing delivery standards, methodologies, quality controls, governance compliance, and operating efficiency across the consulting function.

Qualifications

• Experience leading the delivery performance, profitability, client outcomes, and overall health of a portfolio of managed services engagements or ongoing client support relationships.
• Experience providing leadership on large, strategic, complex, or at-risk client engagements.
• Demonstrated experience with portfolio risk management, executive escalation, and engagement recovery planning.
• Experience partnering across Sales, Finance, Operations, Talent, and Delivery functions.
• Experience mentoring project and engagement leaders and developing project management leadership capability.
• Experience supporting presales, solution shaping, project estimation, and delivery-readiness evaluation.
• Knowledge of capacity planning, resource allocation, utilization, forecasting, and portfolio KPI management.
• Experience implementing or reinforcing delivery governance, methodologies, quality controls, and operational standards.
• An understanding of how delivery capability, capacity, risk, and margin expectations influence commercial commitments and portfolio performance.
• Experience leading managed services delivery within a Microsoft partner or enterprise applications environment, including ongoing service performance, client retention, and operational accountability.

Benefits

• Competitive pay with a performance-based bonus.
• Unlimited paid time off.
• Flexible and affordable benefits program designed to help you be and stay well, including:
• Medical, dental & vision coverage.
• Flexible spending accounts.
• Health reimbursement account.
• 401(k) plan with a company match.
• Opportunity to work alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

Company Description

HSO is an Equal Opportunity Employer.