[Hiring] Business Services Portfolio Manager @Mountain America Credit Union

Role Description

Primary Relationship Manager and Liaison to Senior Business Advisor for Managed Business Member Relationships.

• Primary relationship manager for day to day needs of MACU’s larger business members.
• High understanding of business entity structures and able to converse with business owners about their needs based on their unique structure.
• Recognize member needs, educate on options for managing financial transactions through MACU Business Services tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• First point of contact for all managed member portfolio account needs including new account documentation, onboarding to core system, and owning account opening and onboarding procedures.
• Act as primary contact for portfolio of managed members, owning processes that include originating loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit report and cross-sells loans.
• Oversee loan processes including documentation, decisioning credit reports and conducting closings for any loans sourced by the Business Advisors or from within managed portfolio.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Cross-sell financial services of the credit union to ensure quality service.
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position.
• Provides quality service to credit union business membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our business members cash-flow needs.
• Owns entire relationship and helps to direct/delegate according to managed member need.
• Fields and directs member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives all the while expanding product/service offering of relationship.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Acts as a liaison to Business Advisors.
• Actively participates in and completes product knowledge courses.
• Perform other duties as assigned.

Qualifications

• 3 years professional experience in a progressive financial setting, experience in a business relationship management setting preferred.
• Project management experience preferred.
• Associates’ degree from an accredited institution in business, marketing, finance, economics or related field. Education will be verified. OR on job experience with 3+ years in a progressive financial setting.
• Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Experience with analytical and reporting software preferred.
• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations.
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
• Demonstrated ability to multi-task and maintain composure while handling all member activities and requests.
• Demonstrated ability to prepare Cash Management & loan documents.
• Demonstrated ability to perform mathematical calculations.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
• Adaptive to change, responds positively to altered circumstances or conditions.
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams.
• Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.).

Physical Abilities / Working Conditions

• Ability to sit, talk and hear consistently.
• Ability to stand, walk, and use hands to handle or reach occasionally.
• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).
• Moderate noise (business office with computers and printers, light traffic).

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.