[Hiring] PMO Manager @CDW

Role Description

As part of CDW’s Integrated Technology Solutions (ITS) organization, the PMO Manager is charged with shaping and developing our services vision and strategy around a service area and technology portfolio. To realize these targets, the PMO Manager must balance a strong financial and operational results focus with an equally strong coworker development and client emphasis.

• Focuses on team and self-continuous improvement and is the "Go To" person for project management expertise, both technically and strategically in their respective region or technology domain.
• Responsible and accountable for team financials, successful project outcomes, gross profit, and profitability of projects and programs in a 100+ million-dollar project portfolio.
• Full HR and performance management responsibility for a team of direct and indirect reports.
• Coaches and mentors team members to improve their technical, consulting, and pre-sales skills.
• Drives quality control to ensure team members' projects meet and exceed standardized quality and consistency requirements.
• Creates and delivers PMO centric presentations on key and relevant topics.
• Conducts regular meetings with services leadership on staffing plans and pipeline.
• Manages and looks for ways to increase assigned team utilization attainment.
• Engages in project escalations and triaging efforts.
• Laser focus on the client experience and ability to work with sales leadership and other functional leadership to attain best possible outcomes for our clients.
• Ability and desire to assist and lead internal initiative efforts focused on developing standardized templates, tools, methodology standards, and PMO brand value enhancement activities whenever possible.
• Ability to utilize equity-based training techniques and inform assigned team members on changes in methodology, procedures, tools, and templates.
• Promotes a “can do” culture and collaborative problem-solving mindset.
• Acts as a resource to peers and sales for advice and recommendations on program structure and delivery.
• Assists with new hires and proactively provides mentorship and guidance to new hires to accelerate productivity.
• Establish and cultivate solid working relationships with all internal clients – Services Managers, Solutions Teams, Recruiters, Account Executives, Sales Management, and Senior Leadership Team.
• Engages in the interview processes for new hires and performance evaluations for current team members.

Qualifications

• Bachelor's Degree, 7+ years of project and program management experience with 1 year of managerial experience, OR 11+ years of project and program management experience with 1 year of managerial experience.
• Previous consulting management and/or sales management experience.
• Demonstrated subject matter expertise in both traditional and Agile project management principles and practices.
• Knowledge and proven success of engaging with and collaborating with pre-sales and sales teams.
• Ability to adapt to the business needs of the practice and team coverage model.
• Strong interpersonal skills including coaching, mentoring, and collaborating.
• Excellent presentation skills.
• Strong communication skills, both oral and written.
• Must be able to communicate effectively and in a constructive manner with management, peers, and coworkers.
• Ability and willingness to travel up to 25%.
• Ability to identify and creatively resolve client, project, and people issues.
• Experience working with vendors and business partners.
• Ability to lead and manage to ensure attainment of critical results.
• Ability to act as a trusted advisor in a strategic partnership.
• Demonstrated ability to meet business unit sales objectives.
• Ability to lead and develop team members across multiple geographies both remotely and in-person.
• Comfortable with, and interest in, learning new technologies.
• Experience with team operations including responsibility for revenue and cost targets, a plus.
• Strong influencing skills, a plus.
• Demonstrated experience with Agile Project Management Tools - JIRA, ADO, etc., a plus.
• Previous experience navigating a matrix organization, a plus.
• Relevant Certifications (e.g., CSM, PSM, CSP, SPC, PMP, SAFe, etc.), a plus.
• MBA or advanced degree, a plus.

Requirements

• Pay range: $121,450 - $170,010 depending on experience and skill set.
• Quarterly bonus target of 25% subject to terms and conditions of plan.

Benefits

• CDW is committed to being an AI-fluent organization.
• Leaders are expected to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning.
• Encouragement for candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible.