[Hiring] PMO Lead @SHI International Corp.

Role Description

The PMO Lead is responsible for establishing and leading the Project Management Office (PMO) function for the Data & Analytics Practice. This role will drive project governance, portfolio management, resource planning, delivery reporting, and operational excellence across data, analytics, AI, reporting, and data platform initiatives.

The PMO Lead will partner closely with Practice Leadership, Data Architects, Engineering Teams, Product Owners, and Business Stakeholders to ensure projects are delivered on time, within scope, and aligned to strategic business objectives. This role is ideal for a hands-on leader who can build PMO capabilities while actively managing portfolios, programs, and project delivery processes.

Resource Management & Capacity Planning

• Maintain visibility into all available service delivery resources and project assignments.
• Align inbound project demand with available resource capacity and skill sets.
• Coordinate resource assignments across multiple customer engagements and projects.
• Monitor resource utilization and recommend adjustments to optimize delivery performance.
• Identify resource constraints and skill gaps and develop mitigation plans.
• Partner with delivery leaders and functional managers on staffing priorities and future resource needs.

Project Delivery & Execution

• Track all incoming projects and service engagements from initiation through completion.
• Ensure projects are appropriately staffed and aligned to customer requirements.
• Monitor project schedules, milestones, budgets, risks, and deliverables.
• Facilitate project status meetings, delivery reviews, and customer update meetings.
• Ensure projects remain on track and proactively address obstacles impacting delivery.
• Support project teams in developing and executing recovery plans when necessary.

Governance & Accountability

• Facilitate recurring project and operational review meetings.
• Document meeting outcomes, decisions, action items, owners, and due dates.
• Distribute meeting notes within established timelines.
• Track action items through completion and hold stakeholders accountable for commitments.
• Maintain project dashboards, status reports, risk logs, and delivery metrics.
• Ensure consistent adherence to delivery processes and governance standards.

Risk & Escalation Management

• Identify and manage project risks related to scope, budget, timeline, resources, and technical dependencies.
• Maintain risk and issue logs for active projects.
• Work with project teams to develop mitigation plans and corrective actions.
• Serve as the primary escalation point for project delivery and resource-related issues.
• Drive issue resolution while maintaining alignment among stakeholders.
• Escalate significant risks and concerns to leadership when appropriate.

Customer & Stakeholder Management

• Build strong working relationships with customer stakeholders and internal teams.
• Provide clear communication regarding project status, risks, resource challenges, and delivery commitments.
• Facilitate discussions to resolve competing priorities and delivery challenges.
• Support customer satisfaction through proactive communication and successful execution.
• Ensure customer expectations are aligned with project objectives and delivery capabilities.

Qualifications

• Experience managing multiple concurrent projects and competing priorities.
• Experience with resource planning and capacity management.
• Strong understanding of project governance, risk management, and stakeholder communications.
• Experience supporting customer-facing delivery organizations.
• Resource Management and Workforce Planning.
• Project and Program Management.
• Meeting Facilitation.
• Risk and Issue Management.
• Executive Communication.
• Customer Relationship Management.
• Escalation Management.
• Conflict Resolution.
• Organizational and Planning Skills.

Requirements

• Completed Bachelor’s Degree or relevant work experience required.
• 5+ years in consulting, program management, or delivery.
• Strong communication and leadership skills.
• Experience managing technical/data projects.
• Experience with Palantir or similar data platforms.
• Industry/domain awareness.
• Potential travel requirement of up to 30% based on client and business needs.

Benefits

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Equal Employment Opportunity

M/F/Disability/Protected Veteran Status