[Hiring] Patient Education Innovation Manager @TRC Total Renal Care Inc
Mar 27, 2025 - TRC Total Renal Care Inc is hiring a remote Patient Education Innovation Manager. 💸 Salary: $68,000.00 - $115,000.00 / year. 📍Location: USA.
Role Description
The Manager, Patient Education Innovation will report directly to the Senior Manager, Patient Support & Insurance. This teammate will play a role in ongoing evolution and execution of multi-year goals, including:
- Technology enhancements
- Building omni-channel communication pathways
- Managing other process optimization opportunities roadmap for patient insurance support lanes
This teammate should demonstrate agility, superior strategic project management abilities, and resourcefulness. Further, this teammate should have a passion for people development and driving collaboration and innovation within a fast-paced team. This role is hybrid and based out of our Denver HQ for candidates in/near Denver, CO, and the surrounding areas. Also, open remote candidates. Travel 4-6 times per year for team events, meetings etc will be required.
Essential Duties and Responsibilities:
- Supports the ongoing evolution and execution of multi-year technology and process optimization roadmap for patient insurance support lanes
- Provides strategic project management and leadership for critical projects across the patient support and insurance lane, particularly focused on strategic response to changing conditions in the insurance landscape; track progress of initiatives, including metrics reporting, and prepare presentations for senior leadership
- Serves as lead for systems implementations and manage a small direct team consisting of a specialist, technical lead and systems analyst while also managing cross-functional project teams
- Drive change management efforts within technology or other special projects
- Lead multi-channel communication improvement and optimization efforts with the patient support and insurance lane and support this work across the ROPS enterprise
- Drive knowledge governance processes across the patient education lanes
- Ensures the interdependencies and interoperability between technology and processes to improve a patient’s journey and experience
- Manages external partner/vendor relationships (e.g., telecom systems, patient engagement tools, etc.)
- Successfully manages relationships with senior business leaders and influences diverse group of partners through effective communication and strong interpersonal skills
Project Execution & Strategic Project Management:
- Able to structure ambiguous problems into clear workstreams and drive execution
- Develops and communicates project scope, timeline, plan, resource requirements, and assumptions
- Creates, implements, and drives adoption of processes and solutions to further business outcomes
- Communicates project status updates and needs to senior leadership; prepares, reports, and manages against targets/goals including scope, schedule, metrics, and revenue
- Creates accountability mechanism so teams deliver on commitments
- Displays proactive communication to drive results across lanes
Qualifications
- At least 3 years of project management, process optimization, and/or systems implementation experience required, experience with enterprise-level initiatives strongly preferred
- Prior experience in Customer Experience, Technology/product strategy, and/or Consulting, or a similar role supporting enterprise-level initiatives within healthcare operations leadership, preferred
- Bachelor’s Degree preferred
- Advanced proficiency in MS Word, Excel, and PowerPoint required
Additional Success Factors
- Influencing others to achieve objectives
- Commitment to effective teammate development and efforts to create a special and fun place for teammates
- Strategic thinking
- Resourcefulness and agility—the ability to find and implement effective, creative solutions despite time or resource constraints
- Handling matters proactively and expeditiously, following through on initiatives & projects to successful completion
- Concise, clear communication
Salary/Wage Range
$68,000.00 - $115,000.00 / year. Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown.
Benefits
DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$68,000.00 - $115,000.00 / year
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
