[Hiring] Operations Support Manager @Barkbus
Mar 28, 2025 - Barkbus is hiring a remote Operations Support Manager. đź’¸ Salary: $80k-$90k. đź“ŤLocation: USA.
Role Description
The Operations Support Manager is a central figure within Barkbus Mobile Grooming, embodying the dual role of a strategic coach and QA to support the team performance and the Pet Stylist experience. This individual will be in charge of the Central Operations Support team, which answers all daily operational questions for our Pet Stylists to ensure they can provide great service to our customers.
This role is ideal for a leader who is passionate about creating streamlined operations, empowering employees, and delivering heartfelt service to both pets and their owners.
- Manage and collaborate with the Operations Coordinators to effectively organize daily requests and needs from our skilled Pet Stylists, ensuring seamless operations and optimizing daily revenue and appointments.
- Lead from the front and set the gold standard in delivering the Barkbus value proposition.
- Utilize internally built routing software to create optimal schedules with minimal drive time.
- Manage the rescheduling of appointments arising from changes in Pet Stylists' availability to ensure continuous high-quality service and client satisfaction.
- Proactively identify scheduling challenges and develop solutions to ensure seamless service to our furry clients and their humans.
- Accountable for team performance including but not limited to attendance, productivity, routing data, and customer satisfaction.
- Collaborate closely with Grooming Operations Managers and other team members to ensure preferences, breaks, and availability are considered and integrated.
- Develop and maintain productive relationships with internal cross-functional teams.
- Regularly assess and refine support processes to improve overall efficiency and effectiveness through quality analysis.
- Prioritize ongoing training, development, workload volume, and hiring needs for the Operations Support Team.
- Act as the primary point of contact for day-to-day service and scheduling and Pet Stylist escalations to ensure customer experience is always world-class.
- Be a customer advocate for our internal clients (Pet Stylists) with strengths in empathy, creative problem-solving, and systems expertise.
- Be excited to master details around specific dog characteristics & multiple geographies to achieve operational excellence.
- Contribute positively to our vibrant team culture, fostering open communication and a spirit of teamwork.
Qualifications
- Must be both a people and dog lover!
- Minimum 5 years of relevant experience working in a client-facing role.
- Previous experience in scheduling, dispatch, or similar roles is a plus.
- Prior people management experience is mandatory with prior remote team leadership strongly preferred.
- Proven track record of achieving and exceeding goals.
- Excellent verbal and written communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to adapt to the needs of the organization.
Benefits
- Competitive Base Salary: $80K-$90K, based on experience.
- Stock options upon required tenure.
- Comprehensive medical, dental, and vision insurance.
- Retirement Savings Plan to support your future.
- Pet Insurance to keep your furry friends healthy.
- Monthly cell phone stipend to stay connected.
- ClassPass membership to support your fitness and wellness goals.
Equal Opportunity
Barkbus is an equal-opportunity employer that celebrates diversity. Come as you are.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$80k-$90k
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
