[Hiring] Operations Manager @Fidelity National Financial

Role Description

TitleWave Real Estate Solutions, a division of the FNF family of companies, the nation’s largest title insurance provider, is seeking an Operations Manager to oversee our Southwest region, including Colorado, Utah, Nevada, and Arizona. This role requires a strong leader with excellent communication skills who can ensure the consistent delivery of high-quality services to our customers. The Operations Manager will be responsible for overseeing all aspects of regional operations, including financial performance and resource management, to meet production targets and drive effective collaboration with clients and client-facing teams.

Location: This is a 100% remote role with preference for candidates located in Colorado, Utah, Nevada, or Arizona to support regional operations and occasional in-market engagement. Ability to travel up to 5%.

Duties & Responsibilities

• Oversee product quality, turnaround times (SLAs), and operating margins to ensure consistent performance.
• Analyze operational and financial data to identify opportunities for improvement and drive productivity gains.
• Implement and optimize offshore processes, where applicable, to enhance efficiency and scalability.
• Partner with underwriting to develop, implement, and refine procedures and protocols.
• Manage P&L responsibilities, including cost analysis, and support the Regional Manager in annual budget planning.
• Collaborate with the Regional Manager and Sales partners to support customer growth initiatives.
• Lead workforce planning efforts, including aligning headcount with volume trends and business needs.
• Oversee all aspects of talent management, including hiring, performance management, employee development, and terminations.
• Coach and mentor team members to build a strong internal talent pipeline.
• Ensure compliance with company policies and promote operational best practices.
• Prepare and deliver regular management reports to track performance and inform decision-making.
• Review and approve vendor invoices, billing, expense reports, and employee timecards.
• Support special projects and perform additional duties as assigned.

Qualifications

• Bachelor’s degree or the equivalent combination of education, training, and work experience.
• 5 years of operations/supervisory experience in title insurance or real estate industries.
• Commercial title examination experience.
• Exceptional written and verbal communication skills, with strong interpersonal abilities and a demonstrated capacity to build and maintain effective relationships across all levels of the organization.
• Strong knowledge of production planning, scheduling, and quality control.
• Strong analytical, problem solving and time management skills with the ability to prioritize and manage competing demands.

Preferred Experience

• Six Sigma and/or Project Management certification(s).
• Title insurance license.
• Highly detail oriented and committed to delivering excellent customer experience.
• Moderate to advanced knowledge and use of M365 applications and other industry-related software solutions.

Compensation & Benefits

This position has the potential to earn compensation in the range of $80,000 - $110,000 annually based on location and job-related factors such as skillset and experience. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location. The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.