[Hiring] Operations & Engagement Coordinator @Generate Canada

Role Description

The Operations & Engagement Coordinator is a key team member responsible for supporting day-to-day operations of CPP, ensuring strong partner engagement and follow up, and enabling the successful execution of organizational priorities and routine activities. This role integrates operations, communications, and partner engagement coordination to enable CPP to consistently deliver high-quality partner experiences, execute strategic priorities, and uphold organizational and operational excellence.

Operations Support

• Maintain CPP databases and platforms, including Customer Relations Management (CRM) and online partner portal.
• Support working group, advisory council, and partner meetings, including:
  • Manage CPP’s organizational calendar and scheduling.
  • Maintaining meeting calendars and invitees.
  • Preparing meeting materials upon request.
  • Providing Zoom technical support upon request.
  • Capturing meeting minutes and action items upon request.
• Maintain the organization, integrity, and completeness of CPP’s digital files and folders.
• Support CPP’s annual impact reporting process, including sending partner communications related to reporting timelines and reminders.
• Support preparation, receipt, and management of contracts, invoice requests and payment follow-up (when requested by finance).
• Partner with the Generate Canada operations team to integrate event schedules and workflows, support financial reporting requirements, and streamline activity synchronization with the broader organization.

Communications Support

• Assist CPP’s Sr Manager, Marketing & Communications with the execution of CPP’s marketing and communications including posting to social media and Partner portal.
• Draft and send email communications to Partners.
• Oversee CPP’s organizational email inbox, ensuring organization and timely follow up as required.

Partner & Stakeholder Engagement Support

• Support leadership with the development and fostering of positive relationships with individuals who represent Partner organizations.
• Provide timely follow-up to Partner requests and enquiries.
• Support onboarding, offboarding, and renewal communications and workflows, ensuring all required steps are tracked and completed.
• Maintain excellent records of Partner status and engagement using technology tools (CRM) to ensure accurate and real time reporting on Partner engagement.

Projects and Strategic Execution Support

• Support execution of CPP projects and strategic initiatives, when required.
• Support the maintenance of CPP’s project management platforms to enable real-time visibility into organizational workflow.
• Support planning and execution of CPP in-person events, including:
  • Engaging vendors and contractors.
  • Liaising with event participants.
  • Supporting day-of event operations.

Qualifications

• Minimum of 5 years’ experience in a related role.
• Experience working with:
  • Google Workspace.
  • Remote meeting tools including Slack and Zoom (or similar).
  • ClickUp (or similar project management tools such as MS Project or Monday.com).
  • Database and spreadsheet tools (Google Sheets, Excel, Airtable).
  • HubSpot (or similar CRM such as Salesforce).
  • Microsoft Office Suite.
• Experience working with remote, geographically distributed teams.
• Demonstrated ability to work independently, anticipate needs, and execute with minimal supervision.
• Excellent written and verbal communication skills.
• Experience working with stakeholders across industry, government, non-profit, and academia.
• Strong attention to detail and organizational skills.
• Demonstrated ability to manage multiple priorities.
• Optimistic, proactive attitude.

Requirements

• Project coordination or project management experience.
• Experience working with various AI platforms to assist with meeting minutes, summaries, etc.
• Post-secondary education or certification in business administration or a related area of study.
• Experience with WordPress, Zapnito, Canva, and Miro.
• Knowledge or experience in sustainability, circular economy, and/or plastics.

Benefits

• Work at the intersection of sustainable plastics, innovation, and policy.
• Lead purpose-driven communications that help shape national action on plastics.
• Collaborate with forward-thinking organizations committed to environmental impact.

Company Description

Generate Canada is a charitable organization that fosters deep collaboration across sectors, supply-chains, and stakeholder groups to generate innovative and systemic solutions to complex problems at the nexus of the environment, economy and society.

Through our Solution Spaces we drive innovation and progress to eliminate plastic waste, grow Canada’s circular economy, advance climate-smart agriculture, increase investment in nature, and accelerate our energy transition.

The Canada Plastics Pact (CPP), a Solution Space of Generate Canada, is made up of a diverse mix of leading organizations and governments from across Canada’s plastics value chain, who are committed to eliminating plastic waste and pollution, by advancing a circular economy for plastics.