[Hiring] Onboarding Project Manager @Surgimate

Role Description

As Onboarding Project Manager, you'll own onboarding for new openDoctor customers. You'll manage each project from kickoff to go-live and deliver solutions that change how radiology practices serve their patients. You're hands-on and customer-facing at your core: comfortable training users directly, configuring builds, and troubleshooting in real time. You also pick up new workflows quickly, including the day-to-day rhythms of an imaging center. You are passionate about managing technology projects, a strong communicator, and have great organizational and interpersonal skills. The Project Manager must be collaborative with a penchant for problem-solving in a complex environment.

• Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment.
• Collaborate with clients to gather project requirements and define clear project objectives and deliverables.
• Develop and maintain detailed project plans, ensuring that project milestones are met on schedule.
• Coordinate and communicate effectively with internal and external stakeholders to ensure alignment and project success and successful onboarding.
• Conduct regular project status meetings, providing timely updates on project progress, risks, and issues.
• Identify and mitigate project risks, proactively resolving any obstacles that may impact the project timeline or deliverables.
• Get hands-on with customers, providing direct training and support throughout the implementation process to ensure a smooth transition to the new system.
• Coordinate technical resources to ensure seamless connectivity between openDoctor and other systems customers are using.
• Collaborate with the R&D, Customer Support, and Implementations teams to resolve technical challenges and enhance interoperability.
• Work hands-on to configure openDoctor product builds during the implementation phase.
• Collaborate with the development team to address customization needs and ensure client satisfaction.
• Continuously assess and improve the implementation process by identifying areas for optimization and implementing best practices.
• Roll up your sleeves to help customers refine requirements and configure internal controls, settings, and quality checks.
• Capture details of meetings/events and communicate subsequent notes and action items to relevant parties.
• Lead live customer training sessions, in person or virtually, as needed.
• Other duties as assigned by management.

Qualifications

• Project management or SaaS implementation experience a plus, but not required.
• Familiarity with radiology or imaging center workflows (patient scheduling, intake, referrals) strongly preferred.
• Experience working with healthcare customers or within healthcare operations a plus.
• Experience working closely with clients.
• Willingness to roll up your sleeves — training end users, configuring product builds, and troubleshooting hands-on throughout implementation.
• Effective communication and presentation skills, with the ability to communicate across all levels of an organization.
• Ability to work independently across multiple projects and meet deadlines.
• A keen eye for detail and a high level of organizational capability.
• Ability to rapidly grasp and apply complex business and technical concepts.
• Passion for providing the highest quality service to customers.
• Excellent communication and interpersonal skills.

Requirements

• Remote-first role with occasional travel required.
• Flexibility to work extended hours as needed to support key initiatives.

Benefits

• Competitive salary plus commissions/bonus, 401(k) with company match up to 4%.
• Medical, dental & vision plans for the employee through Cigna. Plus, employee covered plans available for dependents.
• Long Term Disability and Life Insurance.
• Home Internet & Wellness allowances.
• 10 Holidays + 2 Holiday Eves.
• 18 days PTO, 18 days Sick Leave.
• Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3).