[Hiring] Onboarding Lead @AirGarage

Role Description

The Onboarding Lead will own the end-to-end onboarding experience for new AirGarage partners. From the moment a deal closes through the go live date, this role is responsible for orchestrating a smooth, world-class transition to AirGarage’s platform. You will be the main point of contact for all stakeholders—property owners, tenants, internal teams, and vendors—ensuring that each new location goes live successfully, with a high-quality experience that builds trust and sets the foundation for long-term success. This is a highly cross-functional role that sits at the intersection of sales, operations, hardware, and partner success, requiring meticulous organization, excellent communication skills, and a deep commitment to delivering an exceptional partner experience.

What You Will Do

• Own the Launch Process for New Properties:
  • Act as the primary owner of each new location's onboarding, from the moment a deal is closed to one week post-launch.
  • Develop and execute detailed onboarding plans tailored to each property.
  • Coordinate across hardware, permitting, compliance, and central ops teams to ensure all launch dependencies are met.
• Be the Point of Contact for Partners and Stakeholders:
  • Serve as the main liaison for property owners, tenants, and other stakeholders throughout the onboarding process.
  • Proactively manage communications and set clear expectations around timelines and deliverables.
  • Build strong, trust-based relationships with partners by providing timely updates, solving issues quickly, and anticipating needs.
• Drive Internal Execution and Accountability:
  • Ensure that all internal teams involved in onboarding are aligned and working toward the same goals.
  • Surface blockers, escalate issues, and solve problems in real time to keep projects on track.
  • Implement and refine playbooks to improve onboarding speed, consistency, and quality.
• Measure and Improve the Onboarding Experience:
  • Gather feedback from partners and internal teams to continuously improve the process.
  • Work with leadership to scale the onboarding function and build a repeatable, scalable system.
  • Identify bottlenecks or inefficiencies in the onboarding workflow and implement process improvements to increase speed, consistency, and reliability across all launches.
  • Collaborate with cross-functional teams to document and standardize best practices, creating internal playbooks and SOPs that ensure a repeatable, scalable onboarding process.
• Create and Refine Client-Facing Onboarding Materials:
  • Develop high-quality onboarding collateral, including welcome packets, training guides, transition checklists, and FAQs tailored to various partner types.
  • Continuously improve the clarity, consistency, and professionalism of all client-facing materials to ensure they reflect AirGarage’s brand and values.
  • Work with design, marketing, and product teams to align messaging across platforms and touch points during the onboarding phase.
  • Incorporate partner feedback to iterate and enhance the materials used throughout the onboarding journey.
  • Maintain a library of up-to-date templates and resources that can be easily customized and scaled as AirGarage grows.

Qualifications

• 3+ years of experience in partner success, implementation, project management, or operations, ideally in a fast-paced startup or tech-enabled services environment.
• Willingness to travel to new location launches (roughly 25% travel).
• Exceptional communication and interpersonal skills—you are equally comfortable working with external stakeholders and internal technical teams.
• Strong project management skills, with a track record of leading complex, cross-functional initiatives to successful outcomes.
• Ability to think critically, solve problems proactively, and stay calm under pressure.
• A genuine desire to create great experiences for partners and internal teams alike.

Requirements

• AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork.
• Team members should expect ~6 weeks of travel per year for:
  • 2–3 full company offsites, “Remote Weeks”
  • Lending a hand to support 2 new location launches
  • In-person onboarding as well as supporting other onboarding sessions for new team members
• The rest of the year, team members can work remotely from wherever (US time zones) they’re most comfortable as long as they are performing well in their role.
• Attendance at in-person events throughout the year is expected—if you’re not open to traveling ~6 weeks per year for work, this role isn’t a good fit for you.

Benefits

• Equity: Have a stake in the business that you’re helping to build and grow.
• Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive.
• Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents.
• Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child.
• Home office setup: Get a laptop + additional equipment needed to set you up for success.
• Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.
• 401k: Make financial planning right for you with a 401k retirement savings program.
• Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin.
• BookGarage: Join us for our optional recurring book club.
• Room to grow: Opportunities to grow with us as our team expands.
• Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.
• Work with a diverse team: Our team is currently 40% female and 30%+ from underrepresented communities.