[Hiring] Night time Localization & Interpreting Project Manager @Day Translations

Role Description

We are seeking a full-time Project Manager with strong sales experience and knowledge of localization, translation, and interpreting to join our night team. This position combines project management, client service, and sales.

• Manage localization, translation, and interpreting projects from initial inquiry and quoting through scheduling, delivery, and completion.
• Lead sales conversations with prospective clients, understand their needs, recommend appropriate services, and close deals.
• Pursue and close large interpreting opportunities, including ongoing service agreements with businesses and organizations.
• Guide clients through signing up for Day Interpreting’s phone interpreting services, including explaining the platform, pricing, account setup, and next steps.
• Conduct client calls, presentations, and platform demonstrations to support sales and onboarding.
• Follow up proactively on inquiries, quotes, proposals, and pending agreements to move opportunities toward a decision.
• Build relationships with decision-makers and identify opportunities for repeat business, expanded services, and long-term partnerships.
• Prepare accurate quotes, proposals, project budgets, and achievable timelines.
• Coordinate localization projects involving websites, software, applications, and digital content, including file preparation, linguist assignments, review, and delivery.
• Coordinate translation projects, including translator and editor assignments, proofreading, formatting, and final quality checks.
• Arrange on-site, telephone, and video interpreting assignments, confirming language pairs, subject matter, dates, time zones, locations, and technical requirements.
• Confirm interpreter availability and readiness, manage scheduling changes, and arrange replacements when needed.
• Respond promptly and professionally to client inquiries by phone, email, and chat.
• Source qualified language professionals through approved freelancer databases and negotiate rates and deadlines.
• Track project budgets and costs to maintain quality and profitability.
• Maintain accurate project records in Plunet and sales activity in the company’s designated systems.
• Monitor progress, resolve client and freelancer questions, and escalate urgent concerns when necessary.
• Communicate actively with colleagues and provide clear handover notes between shifts.
• Follow company policies, confidentiality requirements, and quality procedures.

Qualifications

• Strong sales experience, including a demonstrated ability to negotiate and close deals with large business clients.
• Experience selling interpreting services or other business-to-business services, with the ability to manage longer sales conversations and multiple decision-makers.
• Confidence conducting sales calls, presenting solutions, handling objections, following up, and asking for the sale.
• Ability to explain phone interpreting services clearly and guide clients through Day Interpreting sign-up and onboarding.
• Solid knowledge of localization and translation workflows, including project scoping, file requirements, linguist coordination, quality assurance, and delivery.
• Understanding of interpreting services and logistics, including on-site, telephone, and video interpreting.
• Experience in project management and customer service, preferably within the language services industry.
• Familiarity with CAT tools such as Smartcat, memoQ, or Trados Studio.
• Experience with Plunet or similar project management systems is preferred.
• Advanced written and spoken English at a native or C1 level, plus fluency in at least one additional language.
• Strong organizational skills and the ability to manage multiple projects, sales opportunities, and deadlines.
• Excellent cross-cultural communication, professionalism, and attention to detail.
• Ability to work independently and remain proactive and responsive throughout the night shift.
• Reliable internet access and a quiet workspace suitable for client calls and demonstrations.
• Consistent availability for full-time work during the assigned U.S. nighttime schedule.
• A university degree in Business Administration, Translation, Localization, or a related field is preferred.

Requirements

• This position requires your full professional commitment during scheduled working hours. Job stacking and conflicting concurrent employment are not permitted.
• We monitor productivity and work activity, and any undisclosed conflicting employment may result in termination.

How to Apply

• Submit your application and provide complete answers to every application question. Include examples of your sales results, large client deals you have closed, and experience managing language projects.
• Complete the Emotional Intelligence and Wonderlic assessments after submitting your application.
• Both steps are required to move forward in the evaluation process.
• Candidates may be asked to complete a background check before hiring.
• All application questions are mandatory. Incomplete or insufficient answers may result in disqualification or a request for clarification.