[Hiring] NetSuite Delivery Manager @Plative

Role Description

As a Delivery Manager at Plative, you will own delivery outcomes for a pod of NetSuite consultants and act as a trusted advisor to our clients. You will report to the Director of NetSuite Delivery. You will be responsible for:

• Delivery excellence and customer satisfaction across engagements
• Coaching and developing a high-performing delivery team
• Commercial success through strong project execution and presales partnership

Plative moves fast and works in an agile way. In this role, you will directly shape how our customers and partners run their business on NetSuite.

Project Oversight & Delivery Leadership

• Manage timeline, scope, budget, risk, team capacity, and delivery quality across multiple concurrent engagements.
• Build executive credibility with customer stakeholders.
• Run consistent project governance: status reporting, RAID logs, project plans, stakeholder alignment, and decision tracking.
• Partner with Solution Architects and consultants to keep scope, requirements, and solution direction aligned.
• Act as the escalation point for your team internally and for customers externally.
• Monitor customer sentiment and address concerns before they escalate.
• Handle difficult customer and internal conversations directly and respectfully.

Presales, Scoping & Commercial Judgment

• Triage opportunity support requests from Sales.
• Lead scoping by identifying workstreams, resource needs, milestones, dependencies, and risks.
• Partner with architects and consultants to connect solution design decisions to business outcomes.
• Make delivery recommendations with a clear view of budget, margin, utilization, and customer value.
• Find organic expansion opportunities within existing accounts.

Team Leadership & Development

• Hold weekly 1:1s with direct reports on priorities, blockers, feedback, development, workload, and morale.
• Hold recurring development conversations about goals, skill gaps, and career interests.
• Give timely, balanced feedback that reinforces strengths and addresses gaps.
• Check in regularly on workload, engagement, burnout risk, and team sentiment.
• Work with the Central PMO to staff projects.
• Set clear expectations on delivery quality, communication, utilization, customer presence, and ownership.
• Identify performance concerns early.
• Give specific, thoughtful input on talent planning, performance reviews, promotion readiness, and succession planning.

Delivery Excellence & Continuous Improvement

• Drive consistent delivery standards, documentation, and methodology adoption across your pod.
• Identify systemic delivery gaps.
• Keep project tracking, time entry, forecasting, status updates, and documentation accurate.
• Contribute to retrospectives, lessons learned, templates, and enablement.
• Support workforce planning by flagging capacity needs, skill gaps, staffing risks, and upcoming demand.
• Improve delivery through new tools, methods, automation, and AI-enabled practices.
• Lead teams through change with clarity, empathy, and accountability.

Qualifications

• Bachelor’s degree in Accounting, Computer Science, or IT, or an MBA
• 4+ years as a NetSuite consultant with hands-on implementation experience
• 3+ years of project management experience in a consulting environment
• 2+ years of direct people management experience
• Strong understanding of core NetSuite processes: Order to Cash, Procure to Pay, Record to Report, Core Financials, and CRM
• Proven experience with escalation management, stakeholder alignment, and executive communication

Desired Qualifications

• In-depth technical knowledge of the NetSuite platform
• Accounting background (CPA or operational finance)
• NetSuite ERP Consultant Certification
• ARM (Advanced Revenue Management) Certification
• Experience using AI tools to improve delivery productivity and team efficiency

How You’ll Be Measured

• Team utilization and billable targets
• Contribution margin across your pod
• Customer satisfaction score
• Team engagement and retention

How You’ll Embody Our Core Values

• Put People First: Build trusted relationships with clients and mentor teammates.
• Grow Together, Win Together: Share knowledge, celebrate wins, and elevate others.
• Bring Your Authentic Self to Work: Foster openness, empathy, and integrity in every interaction.
• Take the Path You’ll Be Proud Of: Deliver excellence, own outcomes, and learn from challenges.
• Push Boundaries, Blow Minds: Design creative, scalable solutions that drive real impact.

Compensation

Compensation is competitive and benchmarked to the market. Exact ranges vary by region and will be discussed during the initial interview process.

AI Disclosure & Hiring Practices

Plative uses AI-powered tools to support our recruitment process. However, AI tools never replace human judgment; all hiring decisions are made entirely by our Talent Team.

Plative Inc. is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic. We are also committed to fair employment practices regarding citizenship and immigration status.