[Hiring] Middle Project Manager @TechMagic

Role Description

We are looking for a talented Middle Project Manager with 3+ years of experience in IT services or software development to lead a LatAm-based Salesforce delivery team in São Paulo. You will run Salesforce implementation, customization and integration projects end to end, from discovery to release and hypercare.

Our Salesforce Business Unit delivers implementation, customization, integration and managed services across Sales Cloud, Service Cloud, Experience Cloud and the wider Salesforce ecosystem. We are growing in Latin America and want a PM who works well with distributed, multicultural teams, keeps delivery predictable, and uses AI tools in day-to-day project management.

Qualifications

• 3+ years as a Project Manager in IT services or software development
• Hands-on experience with Agile/Scrum and hybrid delivery; able to run fixed-price and T&M projects
• Working knowledge of scope management, estimation, change requests and SOW-based delivery
• Experience leading distributed, multicultural teams across time zones
• Strong stakeholder management and client-facing communication skills
• Confident with delivery tools: Jira or Azure DevOps, Confluence, MS Project or similar, time-tracking and reporting tools
• Practical use of AI assistants (e.g. ChatGPT, Claude, Microsoft Copilot, Gemini) for status reports, meeting notes, requirements drafts and risk analysis
• Experience with AI features in delivery tools (Jira, Confluence, Notion, Miro) and AI meeting assistants
• Upper-Intermediate or Advanced English

Requirements

• Solid understanding of the Salesforce platform: Sales Cloud, Service Cloud, Experience Cloud, declarative vs. custom development (Flows, Apex, LWC), integrations and the release/deployment lifecycle

Key Responsibilities

• Project delivery
  • Plan, run and close Salesforce projects end to end: discovery, backlog, sprints, UAT, release and hypercare
  • Manage scope, timelines, budget and quality against the SOW, Addenda and change requests
  • Run Agile/Scrum ceremonies (planning, daily stand-ups, reviews, retrospectives) and adapt to Kanban or hybrid models where needed
  • Coordinate release management across Salesforce environments (sandboxes, deployment pipelines) together with tech leads
  • Track delivery metrics (velocity, burn-down, budget burn, utilization) and act on deviations early
• Team leadership
  • Lead a LatAm-based cross-functional team of Salesforce developers, admins, consultants, QA and BAs
  • Work effectively across time zones and cultures with teams in Europe, Latin America and other regions
  • Support onboarding, workload planning and resource allocation together with the Delivery Director
  • Give regular feedback to team members and contribute to performance reviews
• Client communication
  • Act as the primary day-to-day point of contact for clients on assigned projects
  • Run status meetings, demos and steering updates; prepare clear written status reports
  • Manage stakeholder expectations and negotiate priorities and scope trade-offs
  • Prepare and support change requests, estimates and SOW/Addendum inputs for Delivery Director approval
• Risk and reporting
  • Identify, log and mitigate project risks, issues and dependencies
  • Escalate account-level or cross-project issues to the Delivery Director in a timely way
  • Maintain accurate project documentation, time tracking and financial reporting (T&M and fixed-price)
  • Contribute to continuous improvement of delivery processes and templates within the Salesforce BU

Project

• Customer: International clients across multiple industries, served by the TechMagic Salesforce Business Unit.
• Type: Salesforce implementation, customization, integration and managed services.
• Product: Building and evolving Salesforce solutions that help clients run sales, customer service and partner/customer portals on Sales Cloud, Service Cloud and Experience Cloud. Projects range from new implementations to integrations with third-party systems and long-term managed services.
• Stage: A dedicated, growing Salesforce Business Unit that is expanding its LatAm delivery team.
• Project team: LatAm-based cross-functional team of Salesforce developers, admins, consultants, QA and BAs, working with distributed colleagues in Europe and other regions.
• Technical stack: Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Flows, Apex, LWC), Jira / Azure DevOps, Confluence, MS Project or similar, AI assistants and AI features in delivery tools.
• Work schedule: Full-time, São Paulo, Brazil, remote

Interview Stages

• Call with recruiter
• Test task
• Call with Delivery Manager

Benefits

• Opportunity to work with international clients and teams
• Work fully remotely
• English Lessons & Speaking Club
• Strong SalesForce community
• Paid vacations and additional days-off
• Education: regular tech-talks, educational courses, paid certifications, English classes

Recruiter

Oksana Bedrii

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team.