[Hiring] Manager, Service & Installation @COMTECH TELECOMMUNICATIONS

Role Description

The candidate must have knowledge of and experience with operations and/or installation of computer and network systems in support of 9-1-1 and Emergency Communication Systems. This position will be responsible for managing projects that may include data center equipment installation and cabling, 9-1-1 call handling system equipment installation and customer premise equipment implementation at Public Safety Answering Points. Ideal candidate has experience working with public safety and have requisite technical and project management skills and process experience (within ISO/ITIL environment).

• Supervise and mentor Installation and maintenance technicians while installing computer and network equipment at Public Safety Answering Points (PSAPs) and data centers around the State of Ohio.
• Frequently review deliverables, scheduling and look to mitigate any issues or concerns that may have an impact on internal teams or the client.
• Report functionally to the Comtech NG911 Program Manager (PM) and serve as the PM’s primary contact for installation and maintenance.
• Communicate often with the client, cross functional teams, and external providers.
• Maintain a reputation for responsiveness including emails, service requests, and other forms of communication.
• Coordinate and host program meetings with clients, including feedback and materials from applicable internal subject matter experts.
• Deliver timely meeting agendas, meeting notes, and action items and dates.
• Work closely with internal and partner teams and assigned managers to develop scope of deliverables, resources, budget, timing of deliverables, and prioritization.
• Internal customer advocate for resolution of client issues and impairments.
• Lead escalating actions needed if there is a lack of response or urgency to address issues in a timely manner.
• Ensure collaboration and escalate as needed to address and resolve impairments within the contractual time frame.
• Monitor Service Level Performance in accordance with customer requirements and lead activities (if required) for improvement and reporting.
• Frequent travel within the State of Ohio will be required.

Qualifications

• 8 or more years of related experience, including supervisory experience.
• Computer systems / IP Network installation experience.
• Experience with technical field network or telephony deployments desirable.
• Ideal candidate is located within the greater Columbus, OH area.
• Experience with 911 Solutions.
• Experience with 911 call handling.

Requirements

• Bachelors Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.
• This position requires compliance with Comtech’s Drug-Free Workplace Program.
• Candidates must successfully complete a pre-employment drug screening as a condition of hire.
• Employees may be subject to random, reasonable suspicion, and post-incident testing.
• Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

Benefits

• The pay range reflects the expected base salary for this position.
• Final compensation will be based on role, level, skills, experience, and geographic location.

Company Description

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.