[Hiring] Manager, RxCompass Business Integration @Southern Scripts

Role Description

The Manager, RxCompass Business Integration is responsible for leading the successful implementation, integration, and ongoing coordination of RxCompass programs. This role provides direct leadership to the Business Integration team and ensures client implementations are effectively planned, coordinated, tested, and transitioned into ongoing operations. The Manager partners with Client Experience, Operations, Analytics, vendors, clients, and other stakeholders to manage implementation timelines, resolve barriers, maintain accountability, and ensure successful program delivery. Additional responsibilities include, but are not limited to, the following:

Team Leadership

• Provides direct leadership and oversight of the RxCompass Business Integration team.
• Establishes priorities, workflows, performance expectations, and accountability.
• Provides ongoing coaching, development, and support to team members.
• Manages workload distribution and coverage across client implementations and integration initiatives.
• Promotes consistent execution, strong communication, ownership, and timely follow-through.

Implementation & Integration Management

• Oversee implementation and integration activities for new and existing RxCompass clients.
• Ensures project plans, deliverables, dependencies, and timelines are clearly established and tracked.
• Coordinates client onboarding and integration into applicable RxCompass programs.
• Oversee program-related testing and readiness activities.
• Identifies implementation risks and barriers and drives appropriate resolution.
• Ensures effective transition and handoff from implementation into post-go-live support and ongoing operations.

Project & Program Oversight

• Maintains visibility into implementation status, milestones, risks, dependencies, and outstanding action items.
• Ensure projects remain aligned with established timelines and program requirements.
• Provides leadership visibility into implementation progress, risks, and issues requiring escalation.
• Drives accountability across internal and external stakeholders.
• Supports prioritization of competing implementation and integration needs.

Cross-Functional & Client Coordination

• Partners with Client Experience, Operations, Analytics, vendors, clients, and other stakeholders to ensure successful program delivery.
• Coordinates cross-functional activities and ensures clarity of ownership and expectations.
• Participate in key client and internal meetings related to implementation and integration.
• Serves as an escalation point for implementation issues, discrepancies, and workflow concerns.
• Ensures timely communication and follow-through on issues impacting implementation or program readiness.

Reporting & Performance Visibility

• Oversees tracking and reporting of implementation and program status.
• Monitors established performance indicators, issues, and implementation progress.
• Ensure leadership and stakeholders have appropriate visibility into program status and risks.
• Identifies trends and areas requiring additional attention or intervention.

Process Improvement

• Develops and maintains standardized Business Integration processes, workflows, documentation, and tracking mechanisms.
• Identifies opportunities to improve implementation efficiency, consistency, and scalability.
• Partners cross-functionally to address recurring implementation and operational barriers.
• Supports continuous improvement as RxCompass programs and client needs evolve.

Compliance

• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
• Abide by all obligations under HIPAA related to Protected Health Information (PHI).
• If a HIPAA violation is discovered, whether individually or by another, the violation must be reported to the Compliance Department.
• Flexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Qualifications

• 3-5 years of people leadership, coaching, and team development skills.
• Demonstrated project and implementation management capabilities.
• Strong organizational, prioritization, and follow-through skills.
• Excellent written and verbal communication skills.
• Strong problem-solving, analytical, and decision-making abilities.
• Ability to manage multiple client implementations and competing priorities.
• Strong cross-functional leadership and stakeholder management skills.
• Ability to identify risks, dependencies, barriers, and drive resolution.
• Ability to establish structure and accountability in a fast-paced, evolving environment.
• Strong attention to detail, ownership, and sense of urgency.

Requirements

• Directly manages the RxCompass Business Integration team and may oversee additional Business Integration roles as the function evolves.

Benefits

• Medical, Dental and Vision insurance.
• Disability and Life insurance.
• Employee Assistance Program.
• Remote work options.
• Generous Paid-Time Off.
• Annual Reviews and Development Plans.
• Retirement Plan with company match immediately 100% vested.

Position Type And Expected Hours of Work

• Full-time, salary/exempt position.
• Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 AM to 5:00 PM CT.
• We cover clients from the West to the East Coast; work times must be adjusted to cover meetings in all time zones.
• Ability to work extended hours, weekends, and holidays in accordance with industry demands.

Travel

• Travel up to 20% may be required based on client and business needs.

Required Education And Experience

• Bachelor’s degree in business, Healthcare Administration, Pharmacy, or related field preferred.
• 5+ years of progressive experience in pharmacy benefits management, healthcare operations, client implementation, project management, business integration, or a related environment preferred.
• Prior leadership or supervisory experience.
• Demonstrated experience managing complex implementations, projects, or cross-functional initiatives.
• Experience coordinating work across multiple internal and external stakeholders.
• Experience with project tracking, reporting, testing, and process improvement.
• PBM, specialty pharmacy, or related healthcare experience preferred.