[Hiring] Manager, CX @Aleph

Role Description

Aleph is hiring a Manager, CX to lead a vertical within our Customer Experience team. This team implements Aleph for customers, drives adoption, and serves as a strategic partner over time.

This is a player coach role. You’ll lead a team of Engagement Managers while also owning a personal book of business, with responsibility for retention, expansion, and customer outcomes across your team’s accounts. You’ll help define how we onboard, support, and grow customers as we scale.

What you’ll do:

• Own team performance across net dollar retention, retention, adoption, and expansion
• Hire and onboard Engagement Managers as the team grows
• Lead implementations directly when needed, especially as you ramp on the product
• Build and refine team playbooks across onboarding, account health, business reviews, escalations, and renewal readiness
• Coach Engagement Managers on financial modeling, implementation scoping, and working with CFOs and finance leaders
• Plan team capacity and account coverage as the book of business grows
• Partner with Sales on customer handoffs and with Product and Engineering as the voice of the customer
• Report on team performance, customer trends, and key risks to leadership

Qualifications

• A solid track record in FP&A, strategic finance, or private equity, at a sponsor-backed company or on the fund side
• Proven people leadership, including hiring, coaching, and developing top performers
• Advanced modeling chops in Excel or Google Sheets
• Confidence engaging directly with clients, particularly CFOs and controllers
• A deep sense of ownership and the independence to thrive on a remote team

Requirements

• Time at a high-growth startup
• A background running Implementation or Customer Success orgs at a planning, ERP, or other accounting software company
• Accountability for, or contributions to, a retention or NRR target

Benefits

Learn more here!

While this is a remote-first opportunity, we're focusing on candidates within the Americas to better align with our working hours as a team.

Aleph is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Aleph makes hiring decisions based solely on qualifications, merit, and business needs at the time.