[Hiring] Manager, Project Engineering @Claro Enterprise Solutions LLC

Role Description

Reporting to the Customer Care Director, the Project Engineer Manager (PEM) is responsible for leading and supervising Project Engineers and Advanced Support Engineers, and serving as the primary customer‑facing technical manager. This role requires exceptional communication skills and the ability to work effectively with demanding client teams, whether technical or managerial.

• Assess individual team strengths and development needs, providing coaching to optimize performance and ensure balanced workloads.
• Collaborate closely with multiple internal departments to improve cross‑functional consulting and operational efficiency.
• Identify, qualify, and procure tools that enhance team productivity, ensuring all deliverables align with established information security, quality, and production standards.
• Work with leadership and other business units to refine processes, identify opportunities for automation, and apply industry best practices.
• Mentor Associate Engineers, supporting daily tasks and identifying training and development opportunities.
• Coordinate with external contractors to complete specific projects and evaluate contractor performance for potential future talent needs.
• Maintain effective resource scheduling and partner with project management teams to resolve conflicts and ensure smooth operational execution proactively.

Qualifications

• Bachelor’s Degree in Engineering, Telecommunications, or a related field required.
• 7-9 years of vast experience in troubleshooting L1 and L2 Transport issues, MPLS, SD-WAN, DIA from the provider and customer perspective. Required.
• 4-6 years of experience leading or working in cross-functional teams in telecommunications projects. Preferred.
• English fluent written and verbal (Medium proficiency).
• Spanish fluent, written and verbal (High proficiency).
• Portuguese, desirable (Low proficiency).
• CCNA - Cisco Certified Network Technician Required or CCNP - Cisco Certified Network Professional Preferred or Juniper Networks Certified Professional (JNCIP-DC) Preferred.
• ITIL Foundations v3 Or Higher Preferred.
• NetAsc, NetDev Preferred.

Requirements

• Provide leadership, direction, and performance management to Project and Advanced Support Engineers.
• Serve as a subject matter expert and technical leader, leveraging telecommunications expertise.
• Maintain a safe, secure, and healthy work environment by adhering to organizational standards and policies.
• Ensure team deliverables and operations comply with information security, data privacy, quality, production, and customer contractual requirements.
• Participate in departmental planning and operational discussions to align engineering activities with business objectives.
• Perform other job-related duties as assigned, consistent with the scope and level of the role.

Benefits

• Professional development.
• A culture that celebrates success and diversity.
• Medical, Dental, Vision.
• 16 Holidays, 15 days PTO, 7 sick days.
• 401k with a match and tuition reimbursement.
• The base salary range for this position at the time of this posting is indicated above.