[Hiring] Manager, Professional Services Delivery @NextGen Federal Systems
Manager, Professional Services Delivery @NextGen Federal Systems
Project Management
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted YDay

[Hiring] Manager, Professional Services Delivery @NextGen Federal Systems

YDay - NextGen Federal Systems is hiring a remote Manager, Professional Services Delivery. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

The Manager, Professional Services Delivery, is responsible for successful delivery of solutions for clients and successful delivery of business results.

  • Collaborate effectively with team members, stakeholders, and clients to ensure successful project delivery.
  • Provide consultative advice, recommendations, and solutions to clients reflective of best practice processes and workflows.
  • Lead through data driven analysis of business results.
  • Leverage key performance indicators and data to make business decisions, including resourcing, project overrun risk and scope management.
  • Collaborate with Sales as needed to assist with project estimates and customer inquiries.
  • Provide management, coaching, and leadership to the team and create and maintain a positive team culture.
  • Oversee the implementation of model and methodology best practices.
  • Act as an escalation point for the team, collaborating with clients and sales teams to align project estimates and delivery expectations.
  • Travel up to 50%.
  • Perform other duties that support the overall objective of the position.

Qualifications

  • Bachelor’s degree in business, Information Technology, or a related field.
  • Any combination of education and experience which would provide the required qualifications for the position.

Requirements

  • 7+ years project implementation professional services, healthcare consulting, project management, or a customer-facing role.
  • Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting.

License/Certification Required

  • NextGen Certification in EHR, EPM or other relevant product certifications within 6 months of hire.
  • Maintain and renew certification.

Knowledge, Skills & Abilities

  • Strong understanding of the professional services landscape, including both internal and partner-provided services.
  • Implementation strategies and activities that promote long-term customer loyalty.
  • In-depth knowledge of the health care industry including at least: Revenue Cycle Management, Clinical/Patient Care Operations, Best Practices Processes and Workflows, Analytics and HITECH and MACRA legislation and related programs and regulations.
  • Change leadership techniques and organizational governance structures.
  • Strong operational management and communication/presentation skills.
  • Client facing, analytical, problem-solving and troubleshooting skills.
  • Teamwork and leadership skills.
  • Ability to lead collaboration across functions throughout the organization.
  • Manage complex projects and multi-stakeholder engagements.
  • Present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Manager, Professional Services Delivery @NextGen Federal Systems
Project Management
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted YDay
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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