[Hiring] Manager, Operational Excellence @BioScript Solutions

Role Description

Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Manager, Operational Excellence to join our Patient Support Programs at BioScript Solutions, where we put our patients first!

Your Mission:

• Process Improvement and Standardization:
  • Continual improvement and operational excellence across NavieGo Operations teams and processes to enhance quality and efficiency.
  • Develop and maintain a workflow standardization framework to align with program changes and patient treatment journeys.
  • Manage the team to standardize program workflows, system infrastructure & functionality, and program templates & forms to enable the operational excellence of our programs at NavieGo.
• Project Oversight and Collaboration:
  • Oversees tracking and reporting of progress on operational projects and initiatives.
  • Lead the operationalization of all new program implementations and existing portfolio expansions through effective collaboration with Project Managers, Business Development, and Program Management.
  • Identify market differentiators and innovative solutions to support best-in-class workflow development.
• Quality Integration:
  • Leverage workflow data and performance reports to drive operational excellence from Quality Incident Report (QIR) findings.
  • Partner with Quality Assurance to implement necessary changes to work instructions and processes.
• Systems Transition and Implementation:
  • Translate acquired knowledge and expertise to support the development and implementation of new platforms and tools.
  • Ensure a seamless transition between legacy systems and newly implemented technology solutions.
• Leadership Responsibilities:
  • Provides clear direction, sets measurable goals, and holds team members accountable for performance and results.
  • Coaches, develops, and supports team members through regular feedback, performance reviews, and career development planning.
  • Fosters a high-performing, inclusive team culture that aligns with company values and business objectives.
• Additional Responsibilities:
  • Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements.
  • Other duties as required.

Qualifications

• Completion of a bachelor’s degree program is an asset. An equivalent combination of experience and education will be considered.
• Candidates with professional designations such as Lean Six Sigma, Project Management Professional (PMP), or similar, are an asset.

Requirements

• A minimum of 3 years of experience in healthcare, insurance, patient support program or associated fields.
• Demonstrable experience in project management or project coordination with a focus on efficiencies and process improvements.
• Tangible experience in presenting complex information to a diverse group of individuals, including executives, professionals and administrative team members.
• Exceptional performance management skills with experience in organizing, planning and executing client service requirements.
• Proven ability to resolve issues effectively, efficiently and with minimal noise.

Benefits

• Flexible remote work options because we value your time and well-being.
• Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
• Competitive salary, incentive program, and comprehensive benefits package.