[Hiring] Manager Enterprise Applications @Dexcom

Role Description

This role will manage the teams that support our commercial applications and their integrations. The main systems include Salesforce for order entry, Fluent for Order Management, our custom-built e‑commerce platform, and integration technologies such as EDI and Java‑based microservices.

This is a leadership position that requires a good understanding of Software‑as‑a‑Service platforms and how they connect to each other. Previous experience managing technical teams is essential. You can be a successful candidate if you can handle all people‑management responsibilities and ensure that project work, small system changes, and production support tasks are delivered on time. The role will work closely with Project Managers, the Production Support Manager, and external consultants to make sure all work is prioritised and completed according to business needs.

You must have experience managing full development lifecycles and leading multiple technical disciplines within a global enterprise application environment.

• Line management duties including recruitment, goal setting, and performance management.
• Task coordination supporting the Technical Delivery teams and 3rd party development partners.
• Liaise with managers/leads of global shared teams to coordinate project deliverables.
• Work alongside the Production Support Manager to support incident and request resolution SLAs.
• Work closely with the Technical Delivery Analyst and IT Project Managers to provision application development capability throughout project lifecycles.
• Provide Test Leads with defect management support for incidents, enhancements, and project test cycles.
• Work alongside the Production Support Manager on production releases.
• Work alongside the Environments Lead to ensure environments for all workstreams are managed effectively.
• Work with global technical architecture teams to represent EMEA business and regional IT needs.
• Ensure compliance with global IT policies, standards, and processes.
• Work with Team Leads to ensure all relevant technical documentation is up-to-date and managed effectively.

Qualifications

• Minimum 5 years’ experience managing applications and/or integrations teams.
• Line management responsibilities including recruitment, performance management, and talent development.
• Comprehensive knowledge of all aspects of various Waterfall / Agile / Hybrid SDLC processes.
• Vendor Management, including Statements of Work, Budgeting, Invoicing, etc.
• Experience of IT application support processes (ITIL).
• Experience of Salesforce essential, Service-Now and JIRA or equivalent desirable.
• Excellent written/oral communication and relationship management skills.
• Drive and enthusiasm with ability to see the bigger picture.
• Ability to work flexibly in a demanding and fast-paced environment.
• Worked in a global setting dealing with multi-discipline teams in multiple time zones.

Preferred Qualifications

• Functional knowledge of Order to Cash (O2C) processing including e-Commerce.
• Experience of Java-based microservices beneficial.
• Exposure to Oracle Service Cloud and Oracle Fusion beneficial.

Benefits

• A front row seat to life-changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Experience and Education Requirements

Typically requires a Bachelor’s degree and a minimum of 8-10 years of related experience.

Flex Workplace

Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).