[Hiring] Lead Change Partner, FinCrime Fraud and Disputes @Monzo

Role Description

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer:

• Joint accounts
• Accounts for 16-17 year olds
• A free kids account
• Credit cards in the UK

Our UK customers can also:

• Save
• Invest
• Combine their pensions

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London OR Cardiff OR Remote (UK) | 💰 £50,200 - £64,500 + Incentive Awards tied to your performance + benefits

⭐ Our FinCrime, Fraud & Disputes team is building the bank of the future - and we need people who want to make that future happen. We do things differently here. We’re focused on solving problems, making banking easier, and helping people manage their money better.

In our fight against financial crime, fraud, and disputes, we believe great change management is essential. That’s why we’re hiring for this exciting new Lead Change Partner role in our FinCrime, Fraud and Disputes team. You’ll be a guiding voice, taking ownership of complex end-to-end change.

You’re not managing a team, but instead you’ll need to display strong leadership within an individual contributor (IC) capacity, to successfully execute high-impact initiatives.

• Leading the design and delivery of complex, cross-functional change initiatives across Financial Crime, Fraud and Disputes
• Partnering with Product, Risk, Technology and Operations to shape solutions that balance customer experience, risk and efficiency
• Acting as a trusted advisor in product and risk forums, influencing decisions with a customer-first, risk-aware mindset
• Driving organisational readiness for change, from planning and stakeholder alignment through to implementation and adoption
• Monitoring performance post-launch, resolving issues and continuously improving processes and tooling
• Using data, feedback and insight to identify optimisation opportunities and deliver meaningful operational improvements
• Coaching and supporting other Change Partners, sharing knowledge and raising the bar across the team

Qualifications

• You’ve led complex change initiatives in Financial Crime, Fraud or Disputes
• You’re comfortable managing multiple workstreams and navigating ambiguity with confidence
• You take ownership, make sound decisions and stay calm under pressure
• You communicate clearly and can influence and challenge stakeholders at all levels
• You’re equally comfortable thinking strategically and getting into the detail when needed
• You use data and insights to inform decisions and drive continuous improvement
• You enjoy working collaboratively in a fast-paced, evolving environment

Benefits

• 💰£50,200 - £64,500 + Incentive Awards tied to your performance
• 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
• ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team
• 📚 £1,000 learning budget each year to use on books, training courses and conferences
• 🏡 We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup
• ➕ Plus lots more! Read our full list of benefits

Application Process

• Recruiter call
• 2x interviews (Values and Role Specific)
• Final stage call with hiring manager (TBC)

This process should take around 4-6 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We’ll only close this role once we have enough applications for the next stage, so please apply as soon as you can — we don’t want you to miss out!

Please note, this role will start from July 2026 onwards.