[Hiring] IT Project/Program Manager @Diversified Services Network, Inc.

Role Description

Diversified Services Network, Inc. (DSN) is seeking a full-time IT Project/Program Manager to join our team in your choice of our Remote- Chicago, IL, Peoria, IL, Dallas, TX, Pheonix, AZ locations! We offer a remote work model, full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

As an IT Project/Program Manager on the team, you will:

• Develop and maintain SharePoint content that supports program transparency, accessibility, and alignment.
• Facilitate effective internal communications to ensure consistent information flow across the program.
• Provide administrative and logistical support to the ERP program.

Job Responsibilities:

• SharePoint Content Development:
  • Design, build and maintain intuitive SharePoint pages that centralize program documentation, updates, and resources.
  • Ensure seamless integration with other tools (e.g., Teams, Outlook, OneNote) to streamline workflows.
  • Maintain access controls and versioning to support secure and reliable content management.
• Internal Communications:
  • Develop and distribute program-wide communications including process updates, new materials, and standard work.
  • Create job aids and visual content to drive understanding and adoption of PMO processes.
  • Coordinate messaging across workstreams to ensure alignment and reduce information silos.
  • Create onboarding and training materials for new team members.
• Compliance & Process Alignment:
  • Audit and ensure adherence to relevant PMO policies and Caterpillar compliance standards.
  • Support rollout of new PMO processes by coordinating training and feedback loops.
• Administrative Support:
  • Manage schedules, organize meetings, and prepare agendas and minutes.
  • Track team rosters and support onboarding logistics.

Qualifications

• Bachelor’s or Master’s degree preferred.
• 5-7 years of experience in this capacity.
• If no degree, a candidate with 10+ years of experience will be considered.

Requirements

• SharePoint experience in designing, developing and managing site content (pages, integrations, folder structure, etc.)
• Creating workflows with other MS tools (Power Automate experience).
• Experience in documenting training materials and process guides and/or job aids.
• Strong ability to enable change through communication, training and reinforcement of new processes, standards, and tools.
• Microsoft 365 Suite proficiency.
• Ability to leverage AI and emerging technologies to streamline and optimize PMO processes.
• Confluence experience.
• PMO/Project management experience.
• Nice to haves: PowerBI, Azure DevOps, Miro.

Soft Skills

• Excellent communication skills, written and verbal.
• Ability to clearly convey complex information across diverse audiences.
• Skilled in crafting concise, engaging communications and job aids.
• Comfortable facilitating discussions and presenting updates to large cross-functional teams.
• Heavy attention to detail.
• Organizational Change Management.
• Navigates ambiguity and adapts quickly to evolving program needs.
• Facilitation skills.

Benefits

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays