[Hiring] Incident Program Manager @Thatch
Apr 02, 2025 - Thatch is hiring a remote Incident Program Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
As our founding Incident Program Manager, you’ll own building the incident response program at Thatch. This includes, but is not limited to:
- Defining an incident framework that informs the right level of company response
- Leading remediation to improve the reliability, response, and detection of incidents
- Driving incident handling by owning incidents and coordinating across teams to resolve issues
- Communicating with customers regarding incidents
We are looking for individuals who operate at the highest level cross-functionally and feel very comfortable working in ambiguity. You understand when it is necessary to forge ahead and when it is necessary to take a step back and gather more answers to make an informed decision. You are extremely customer focused, always thinking about how Thatch can build a resilient healthcare experience for everyone.
Qualifications
- Ability to manage multiple cross-functional issues concurrently
- Thrives in fast-paced and sometimes chaotic environments
- Maintains composure during high-pressure situations
- Keen sense of balancing decision-making and information gathering
- Strong written and verbal communication skills
Requirements
- Prior experience troubleshooting insurance carrier issues
- Strong data and analytical skills using SQL, Metabase, and other querying tools
What to Expect
- 30 minute Zoom meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute Zoom meeting to meet 3 members of the team
- 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles
Company Description
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team.
Similar Remote Jobs
More jobs at Thatch
-
Software Development unspecified USAApr 04, 2025
-
Software Development unspecified USAApr 04, 2025
More Project Management jobs
-
Project Management competitive remuneration, annual incentive plan bonus USAApr 07, 2025
-
Project Management $85,100 - $135,900 usd USAApr 07, 2025
-
Project Management $70,000-$75,000 annual salary USAApr 07, 2025
More jobs in USA
-
All others $160,300 to $216,300 USAApr 07, 2025
-
Customer Service generous commissions and bonuses USAApr 07, 2025
Kickstart Your Job Search
Unlock 55,307 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
