[Hiring] Implementation Specialist @Elsevier

Role Description

This Implementation Specialist plays a vital role in managing projects across cross-functional teams within Elsevier Enterprise Accounts. This role involves close collaboration with internal partners such as Customer Success, Curriculum Solutions, Product, Sales, and IT to ensure effective communication with stakeholders and successful project outcomes. The position also aids in the enhancement of business and project management processes as well as contributing to the development of roadmaps, project schedules, and resolving issues in a fast-paced setting.

• Leading, managing, and monitoring multiple complex projects from a Sales to Implementation perspective, effectively communicating project status until completion.
• Collaborating with cross-functional teams to ensure alignment and successful project execution.
• Managing project delivery within predefined goals, balancing time to market, quality, and resource availability.
• Facilitating meetings to gather input, align expectations, and make informed decisions.
• Interfacing Product and Support Teams to address customer issues and training requirements.
• Maintaining a customer-focused orientation throughout the project and demanding the same from partners.
• Tracking and reporting on project milestones, deliverables, and key performance indicators.
• Developing and maintaining project plans, documentation, and risk logs to mitigate risks impacting project success.
• Aligning project deliverables and tasks with the overall vision/strategy.
• Negotiating with key stakeholders and decision-makers to consider customer impact and review resource allocation.
• Assessing and improving processes to enhance operational efficiency and effectiveness.
• Building and maintaining strong relationships with stakeholders across the organization.
• Managing stakeholder expectations and ensuring effective communication throughout the project lifecycle.
• Conducting post-project evaluations and provide ongoing support to ensure ongoing effectiveness and efficiency.
• Developing efficient workflows and processes to turn ideas into actionable plans.

Qualifications

• Have health information systems, technology, or equivalent experience.
• Proven experience in project management tools preferred.
• Demonstrate proficient knowledge of project planning tools such as Microsoft Visio, Project, Planner, and Teams, Miro, Confluence.
• Have project delivery skills, including accurate project planning, delivering milestone dates, and managing resources effectively.
• Be able to demonstrate organization/project planning, time management, and communication management skills across multiple functional groups and departments.
• Have experience supporting teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues.
• Be able to demonstrate interpersonal, communication, and presentation skills applicable to a wide audience including senior leadership and customers.

Benefits

• Promote a healthy work/life balance across the organization.
• Appealing working prospect with numerous wellbeing initiatives.
• Shared parental leave, study assistance, and sabbaticals.

Working Pattern

• Working flexible hours to help fit everything in and work when you are the most productive.