[Hiring] Implementation Specialist @Nest Veterinary

Role Description

As an Implementation Specialist, you're the engine behind every successful hospital launch. You'll orchestrate the onboarding process from kickoff to go-live — coordinating logistics, validating readiness, and ensuring every technical and operational detail is locked in before launch day.

But this role goes beyond project management. You'll also be a key trainer and coach for the practices you onboard, preparing hospital teams to confidently integrate care plans into their daily offerings. You'll work hand-in-hand with Hospital Success Managers to make sure practices don't just go live — they go live ready.

At Nest, implementation isn't a back-office function. It's one of the most visible, high-impact roles in the company.

What You'll Own

• Implementation Leadership: Own the launch. You'll serve as project lead for new hospital onboarding — driving timelines, managing deliverables, and co-leading rollouts alongside Hospital Success Managers to ensure a seamless, coordinated experience for every practice.
• Practice Training & Readiness: Prepare hospital teams to succeed with care plans from day one. You'll deliver training sessions that equip veterinary staff with the knowledge, confidence, and workflows they need to successfully introduce care plans as part of their practice offerings — making the transition feel natural, not disruptive.
• Logistics & Readiness Coordination: Execute the behind-the-scenes work that makes launches run smoothly. You'll manage scheduling, resource allocation, and communication flow; confirm all readiness checkpoints before go-live; and align internal teams, vendors, and hospital staff so nothing falls through the cracks.
• Technical Review & Validation: Be the checkpoint owner. You'll conduct readiness reviews to verify integrations, configurations, and systems are launch-ready; coordinate with Engineering, clients, and Support on any outstanding requirements; and document all technical and logistical sign-offs for a clean handoff.
• Cross-Team Collaboration: Your work doesn't end at launch. You'll partner with Hospital Success Managers throughout the onboarding lifecycle, support a smooth transition to the ongoing support team, and bring post-launch insights back to Product, Engineering, and Hospital Success to continuously improve the process.

Qualifications

• 2+ years in SaaS implementation, operations, or project management (veterinary or healthcare experience is a plus)
• Experience training or enabling client-facing teams — you know how to make complex concepts click
• Demonstrated ability to coordinate logistics across multiple stakeholders and keep projects on track
• Epic organizational skills with a track record of meeting deadlines in fast-moving environments
• Excellent communicator — clear and confident with both internal teams and hospital staff
• Familiarity with veterinary practice workflows or healthcare systems is a plus
• Startup experience preferred — you're comfortable building as you go and raising your hand when something could be better
• Familiarity with CRM Database workflows

Benefits

• 5X growth trajectory — your work will directly shape how we scale
• High visibility role — every hospital launch has your fingerprints on it
• Mission that matters — more pets getting the preventive care they need because practices are set up to succeed
• Ground-floor opportunity — help define what great implementation looks like at a category-leading company
• Teammates who show up — kind, motivated, and genuinely collaborative

Company Description

Our mission is simple: make pet care accessible to every pet parent. We provide fully-managed, tech-enabled care plan solutions that help veterinary practices increase compliance, drive revenue, and deliver better preventive care — without the administrative burden.

We're transforming an industry, and we're doing it with design-forward products and a team that genuinely cares about the outcome.